Whilst you can make real time changes once the platform is live, it’s imperative to the project success to get everything right before launch.
With this in mind, a thorough quality check of the setup is needed so that you have confidence everything is working as intended, and to ensure your invited audience have a great experience from the get go.
Important: Help is available #
- If you struggle with any of the below checks, you can request guidance on live chat on the CrowdComms Admin Dashboard as to where and how to test the specific pointÂ
- CC Support Pack, or Review Call can be added to your package (if this isn’t already) to give you enhanced service to include going through this QC process with a CrowdComms expert.Â
Highlights: #
- Test accessing the platform via the custom url and native app options depending on platform you have gone withÂ
- Review the security settings to make sure these are fit for purpose
- Is the branding and look and feel representative of your desired output on desktop and mobileÂ
- Do all the home screen options, menu options (both on desktop and mobile), link to the correct areasÂ
- Is all the engagement setup and working in line with your project requirements
- If relevant: Have you applied customisation for live displays for engagement features
- Is the content fit for purpose and includes images and videos where appropriate to elevate the user experience
- For any group related content, are groups setup correctly and relevant areas showing depending on group. You can add and remove yourself from groups to test this.Â
- Are any hidden areas of the platforms setup and ready to be shown at the correct time
- Are the platform comms that can be scheduled ready to go
Detailed step by step QC #
The below QC test involves a full check of the platform build on both desktop and mobile, ensuring completion of all modules, full functionality testing, GDPR/Security compliance checks and testing for Live Stream production if required.
General Checklist
- Platform Access – as standard, please check on both Android & iOS devices
- Web access – URL check on desktop (PC/MAC)
- Web access – URL check on iPhone/Android
- CC portal – iOS & Android
- Native – iOS & Android (if applicable)
- Access via Client portal – iOS & Android (if applicable)
Platform Setup Checklist
- Confirm time and date
- Confirm security settings
- Confirm managed platform access (2FA, SSO, Passcode/Email validation) (if required)
- Confirm privacy settings (including any custom text)
- Confirm access to RH sidebar, including My Profile and Account Settings
- Emails in for profiles
- Speaker profile images provided
- GDPR compliant
- Company profile booths populated (if applicable)
Specific Feature Checks (if applicable)
- Check CSS has not affected/broken any features
- Test session chat
- Test Live Q&A
- Test Live Polling. Â Check Polling screen is branded.
- 1-2-1 Video calls
- CC breakouts rooms
- Zoom Integration – linked to agenda sessions
- Check  requirement for PWA Functionality
- Check Business Cards has been enabled and Card Sharing has been toggled ON
- Check Meeting Booking has been enabled. Â Check room opening times
- Smart SessionsÂ
- Gamification – verify game information and points allocation
Alerts Checklist
- Check delivery across web browser
- Check delivery onto CC portal app (iOS and Android)
- Check delivery onto Native app (if required)
Live Streaming (if applicable) Checklist
- Live streams linked to sessions
- Holding poster provided for sessions
Platform Modules Checklist
- Are all links working on the platform?