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2.9 Zoom Integration Vs Desktop Features

The main thing to remember with our zoom integration, is that it is not simply zoom as you know it via other means, but accessed via the platform. The integration uses what is called the zoom web SDK which has different features to the desktop client and mobile app.

More than likely, you are used to using the desktop client which has the most features. Below is a comparison of the features you can expect to find via the desktop client vs the web client, and therefore what you can expect to see via our integration.

Important: CrowdComms are not able to provide support with issues related to the Zoom meeting itself or restrictions with the Zoom SDK. We can assist with setting up the integration which will output your Zoom meeting seamlessly in the CrowdComms platform utilising the Zoom SDK functionality available.  

As updates to the Zoom SDK are released, these will be updated to the CrowdComms / Zoom integration. 

FeatureWindows/macOS (Desktop Client)Platform Integration (Web Client)
 Start or join meeting
Join a meeting without signing in
Join a meeting in progress
Sign in using Zoom account, Google, Facebook, or SSO
Start an instant meeting.
Schedule one-time or recurring meeting 
Share your screen in a Zoom Room by entering in the sharing key or meeting ID. 
Display upcoming meetings 
Display synced calendar events (if you added a third-party calendar service) 
View, edit, start, or delete your scheduled meetings 
Participants are pre-assigned to breakout rooms (if set up by the host)
In meeting controls (participants and hosts)
Join computer audio
(A)
Mute/unmute mic
Start/stop video
Invite others to join meeting
Change your screen name for the meeting
Non-verbal feedback
Share screen
(B)
In-meeting chat
Start cloud recording
Start local recording 
Request remote control
(D)
Give remote control 
Gallery View and Active Speaker View
Participant in breakout rooms
Self-select breakout room 
Answer polls
Language interpretation
Live transcription
Reclaim host
In meeting controls (hosts and co-hosts)
Create, edit, and launch polls
Start and manage breakout rooms (host only)
View pre-assigned participants in breakout rooms (if set up in web portal) 
Live stream meeting 
Report a participant for inappropriate behavior 
In-meeting security controls (hosts and co-hosts)
Lock meeting (don’t allow other participants to join the meeting in progress)
Place the attendee in a virtual waiting room
Control if participants can share screen
Control if participants can use in-meeting chat
Control if participants can unmute or rename themselves
Enable/disable video receiving 
Webinar controls 
Launch question and answer session
Launch polls 
Live stream webinar 
Manage participants (hosts)
Stop a participant’s video
Assign a participant to be the host
Assign a participant to be a co-host
Allow a participant to start or stop a recording 
Assign a participant to type closed caption
Change a participant’s name that is displayed to other participants
Remove participant from meeting
Mute all participants/ask all to unmute
Automatically mute participants as they join the meeting
Play chime when participants join and leave
Don’t allow other participants to join the meeting in progress
Control who participants can chat with
Put a participant on hold
Share screen controls
Share whiteboard 
Share device audio  
Annotate on shared screen or whiteboard 
Pause your current shared screen
Show or hide names of annotators 
Stop a participant’s screen share (host and co-host only) 
Control if multiple participants can share screen simultaneously
Side-by-side mode 
Profile 
Add a personal note 
Change profile photo or screen name
Note: On the desktop client, you will be redirected to the web portal to change your screen name
 
Manually change your status 
Chat
Mark messages as unread 
Edit your sent messages 
Delete your sent messages, images, or files 
Save images or files sent in the chat 
Add messages to your starred list and view all messages you have starred 
View starred messages in a specific chat 
Use your personal chat space 
Send images or files 
View all files sent or all files received in chat 
Share sent or received chat files with contacts 
Send a capture of the current screen 
Send animated GIFs 
Send code snippets 
Send emoticons 
Encrypted chat 
Store chat message history 
Invite contacts to an existing chat
Channels
Change notifications for new channel messages 
Add channels to your starred list and view channels you have starred 
Create a channel 
Edit a channel (must be a channel admin) 
Invite members to a channel 
Contacts
Add contacts 
Add contacts to your starred list and view contacts you have starred 
Directory for contacts, channels, and Zoom Rooms 
Add contact to auto-answer group 
 Settings
Automatically join meeting by computer or device audio 
Automatically mute when joining meeting 
Automatically call phone number to join meeting  
Insert a link preview whenever a chat message contains a link 
Change notification settings for chat 
Manage blocked contacts 
Display meeting reminders 
Display connected meeting time 
Display closed captions (if available) 
Automatically disable your video when joining a meeting 
Touch up appearance 
Virtual Background 

 

Note (A): Joining computer audio on Safari is only available for webinar attendees.

Note (B): Screen sharing on Microsoft Edge requires Windows 10 Pro or Enterprise. It is not supported on Windows 10 Home. If you are running Windows 10 Home and need to share your screen, we recommend using Chrome or Firefox. Screen sharing is not supported on Safari.

Note (C): If you joined a meeting on an iOS or Android device, you can’t request remote control or give remote control. The participant who is screen sharing with the Zoom desktop client must give you remote control.

Note (D): Requesting remote control of content shared from the desktop client or mobile app is currently supported, but not content shared from another web client.

Note (E): Self-selection on the Zoom mobile app and ChromeOS is available for meeting participants, but not for the host launching breakout rooms. Self-selection of breakout rooms has to be enabled and launched from the desktop client.

Updated on June 27, 2024
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Whatever your vision for your next virtual, hybrid or in-person event, we can help.