Our dedicated event team provides you with an expert team of event technology professionals. With a track record of delivering excellence for strategic, high-profile events. This is the perfect service option when you need unrivalled service, and expedited turnaround for requests relating to your project.
CrowdComms’ white glove service, without compromise.
Account Manager:
- Project scoping, event consultation.
- Your Account Manager joins the kick off meeting to align all requirements with your dedicated event team ensuring the project is setup for success.
- Available to join a weekly alignment meeting when an extra level of consultation is required, in addition to the daily progress meeting with your Project Manager.
Senior Project Manager:
- Recurring daily progress meetings throughout the platform setup.
- Ongoing consultation around best practise related to event technology implementation.
- Oversees and delivers the setup of your wider event technology.
- Expedited SLA: Response within two (2) hours: Monday to Friday 9am to 5.30pm. Supported by the wider team where necessary.
Supporting Content Manager:
- One of our team of content managers who specialise in making updates to the platform behind the scenes, will be assigned to your project to support the Project Manager.
- The team will work to meet your quick turnaround content update requests throughout the build.
Senior Manager Support:
- One of our highly experienced managers will join the kick off meeting to input their 10+ years of experience into the project.
- Available to join a weekly alignment meeting when an extra level of consultation is required, in addition to the daily progress meeting with your Project Manager.
Design and Custom CSS Support:
- One of our designers will be allocated to join meetings and work with your marketing team to ensure all aspects of the event technology are on brand.
- Available to join alignment meetings relevant to design implementation throughout the platform build.
Client considerations: #
- The CrowdComms platform is a highly customisable solution. You will receive a white label solution to meet your brand guidelines. Whilst we have a high degree of flexibility, we must work within the framework of the platform options.
- View our Vision Day Demo showing all features available.
- Access further Example Demos here
- Access our Knowledge Hub guides outlining all features and options available here
- Agreeing and sticking to a timeline early in the project is essential to meet all deadlines. As part of our expedited service offering, all efforts will be made to deliver updates on time, even when content is shared late, however this cannot be guaranteed.
- Your dedicated event team will aim to respond within two (2) hours to all emails, with timelines to complete the request considering the workload involved which will be actioned as a priority.
- We recommend consolidating emails where possible to allow us to over deliver on this response time.
- The team work 9am to 5.30pm, Monday to Friday. The outlined SLA response time is based on this availability and content updates will be completed in this window unless otherwise agreed.
