Organising an event can be an incredibly exciting experience, but it can also be incredibly stressful. With so many moving parts, even the most experienced event planners can feel overwhelmed.
While we pride ourselves on building and delivering outstanding event tech that is intuitive and engaging, we know that event tech can only go so far to help when there are delays to event transport and 1,000 attendees have arrived all at once needing to access your event venue!
Our Team is Your Team
Friendly and knowledgeable, we see ourselves as an extension of your event team. Which means we always have your event needs and goals at the heart of every interaction – with you, your attendees and your stakeholders.
In 2022 we surveyed our clients to understand specifically why they return to us event after event, year after year. This word cloud was created using words and phrases from their feedback.
We believe that our exceptional technology is made even better by our people…and it was great to see that our clients felt the same way. Their feedback assured us that going the extra mile and truly caring about the success of their event is the basis for the kind of trusted and successful partnership that event planners need.
Whether you’re planning an event, preparing to go onsite or reviewing event success metrics post event, we make sure our people are there for you at every stage; online and onsite.
Here are a few ways our people approach will make the difference :
Your Personal Experts
First and foremost, our people are experts in event tech. They have experience with a wide range of solutions, from virtual video streaming to badge-printing. This means they know how to help you choose the best tech for your particular event, so you only pay for what you really need and nothing more.
Of course, you can lock-in your perfect event tech solution only to find that unexpected changes mean you may need a different solution. It’s why you’ll always have access to a dedicated CrowdComms Account Manager who can guide you through alternative options so last-minute changes don’t become an unnecessary headache.
Onsite, you’ll have an event team of experienced and friendly CrowdComms people who know how to make sure things run smoothly, even under pressure. For example, our onsite team can help organise a busy reception area, move people into the right lines and get badges processed so fast you’ll barely feel your pulse raise!
We used CrowdComms for an app to support an in-person event. From the first correspondence to the feedback post-event phone call the team were amazing. They were responsive, helpful and nothing was too much trouble.
Added Flex
We know that events are dynamic occasions where even the most meticulous plans need to include a dash of flexibility. If a session speaker changes unexpectedly or your caterer needs to swap-out a lunchtime main course; we’ll be there to make the necessary changes to the event app agenda, session details and dining menus.
It may only be a small change, but knowing you have a dedicated team to action those changes quickly is one less thing to worry on event day when you’re spinning a lot of plates.
The team at Crowd Comms were phenomenal in not only providing a solution that executed our event requirements flawlessly, but also in supporting us throughout each stage of the event life cycle with patience and confidence.
Keep You Posted
Need to know everything is going according to plan? Of course you do! A quick check-in at key points during your event helps keep stress levels under control. Whether we’re live- streaming your virtual event or processing badges at reception, your Account Manger will make sure you know things are on track.
We can also act as a liaison between you and your attendees, AV team, speakers and exhibitors to deliver help when it’s needed. The CrowdComms event team regularly brief session speakers on virtual presentations, help exhibitors maximise the in-app lead generation features and answer attendees’ event app queries.
From the initial 'pitch' to the final wrap up, CrowdComms provided a supportive, friendly and warm approach. This was my first experience working with event tech and I never felt patronised, just motivated to learn from the team, who navigated me through the process with humour, helpful anecdotes, patience and professionalism.
Grand Designs
Our event tech is part of your event brand, so it’s important it looks the part!
CrowdComms’ in-house graphic designers have created hundreds of beautiful, custom designs for event apps, badge-printing kiosks and attendee EDMs.
CrowdComms’ designers work with you to ensure all aspects of event branding (including sponsors’ and exhibitors’) is showcased across your event tech – from kiosk decals to event app notifications.
Full expert support every step of the way, allowing for many successful events. The platform is brilliant, extremely user friendly and responsive. Being able to customise almost all aspects of the platform is a real bonus.
Bonus Resource
By having our people on hand to manage your event tech needs, you can focus on other aspects of your event. Think of your CrowdComms’ event team as an additional resource you can rely on to deliver your event goals, both in the short and long-term.
Our expertise is not only invaluable when it comes to planning for a specific event. Our event debriefs help clarify success metrics and identify opportunities for improvement. We support our clients to help them set the direction of their next event, and beyond.
We worked with CrowdComms at relative short notice, 3 months before the event. As we are based in Germany we were lucky to get to know CrowdComms. Working with them was great. The team, we were pleased to work with was friendly, reliable, flexible and extremely professional.
In Summary
More than an event tech provider, CrowdComms is a true partner for hundreds of event planners around the world. It’s the people behind our tech that make the difference when the pressure to deliver your best event is high.
CrowdComms not only create exceptional event tech; we deliver a stress-free, reliable, and trustworthy service that, according to our clients, is a “dream come true.”
