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Event Self-Printing Badge Kiosks, Pronto!

Want to make the start of your next event an experience not a process?  You’re not alone.

Since launching our Pronto! event self-printing badge kiosks we’ve been overwhelmed by the demand from event organisers who are passionate about giving their event a great start.

Our beautiful Pronto! kiosks have featured at events right across the country.  Easy to use and fast to process, we’re reducing queues and delighting attendees in every state and territory.

Pronto! At The ACS

Our Pronto! Kiosks recently travelled to Melbourne to welcome attendees to The Australian Computer Society‘s Reimagination 2018: Thought Leaders’ Summit at the Melbourne International Convention Centre.

We worked with event organisers, Front Row Group, to provide The ACS with an event self-printing badge solution that would complement the summit’s passion for technological innovation and adoption.

Getting Started

Pack-up and delivery was all taken care of by our expert team. Kiosks were carefully boxed and delivered to the venue for the bump-in.

    

The Set-Up

Our on-site team calibrated and tested each Pronto! kiosk to make sure they were ready to print when attendees arrived.

Show-time

Kiosks are go!  Printing the badges for hundreds of attendees on event day, we made sure every attendee who used a Pronto! kiosk was badged in moments. Meaning guests spent less time queuing and more time engaging with the event’s incredible content.

   

Your Guide To The Perfect Event App Pop-Up

If you have a mobile device, and use apps, you will be familiar with push notifications.  These concise messages pop-up on our screens to remind or persuade us to take action.

While push notifications are a valuable marketing tool, they also serve as an important communication channel for event organisers.  Need to get urgent information to your attendees quickly? Push notifications will tell them what they need to know, when they need to know it.

But how do you ensure attendees will take notice when your pop-up hits their screens?  Here’s our guide to getting the perfect push notification strategy.

Enabling Push Notifications

Just because an app supports push-notifications doesn’t mean users will receive them.  Most apps require users to give permission for notifications to be sent to their device.

While this opt-in is fine for general apps, event apps are different because they are often used to communicate urgent updates.  It’s therefore really important attendees have the push notifications enabled within their device settings when they download the app.

To encourage opt-ins make sure attendees know why pop-ups are a key feature of their event app, i.e. they could miss out on valuable information such as travel reports. 

Staying On Point

Pop-ups must be relevant to recipients.   Notifications that don’t offer immediate value to the attendee increase the risk of future pop-ups being ignored.

Last minute updates, such as agenda changes or room switches, have obvious value.  Use that as a guide when you’re assessing the necessity of other notifications and ask yourself:

a) Do attendees really need to know this?

b) Will it add value to their event experience?

For example, a reminder that reception cocktails are about to be served will be useful to busy attendees who may have lost track of time.

Keep it Short

The perfect pop-up can be read in a glance.  While detailed information has its place, updates and reminders are best delivered in short sentences that get to the point.

Make sure your key point can be seen without having to open the notification. Many attendees may see the message on a locked screen while busy with other event activities.

If you’re sending pop-ups with links to additional content (such as video images) keep the text short but use words that will entice the receiver into opening the notification (especially if the attendee cannot open at time of receipt).

Timing is Everything

Relevant notifications will help make sure you’re not bombarding attendees with messages.  Too many notifcations will either distract them from your event or cause them to switch off.

Keep pop-ups to a minimum and use only when necessary. Schedule messages in advance (e.g. reminder for the lunch service) so you can see the notification frequency.

Aim for 1 to 2 messages every 1 to 2 hours.  This still allows for urgent updates to occur without cluttering your notification schedule.  Aim to send during event break periods and avoid unsociable hours or during high-profile sessions such as keynote speaker presentations.

 

 

An apology to the Conservative Party and its Conference attendees

On Saturday 29th September at around 1350 UK time we were made aware that a small number of attendee profiles were fraudulently accessed on the app that we are providing for the Conservative Party Conference.

An error meant that a third party in possession of a conference attendee’s email address was able, without further authentication, to potentially see data which the attendee had not wished to share – name, email address, phone number, job title and photo.

The error was rectified within 30 minutes. It is likely that it affected a very small proportion of attendees and we are working with the Conservative Party to ensure any potentially affected attendees are notified. We will also be reporting this to the ICO and reviewing and amending our Data Policies. We apologise unreservedly to the Conservative Party and their attendees.

NEWS: CrowdComms/GalaBid Open Hong Kong Office

We’re thrilled to announce an exciting new venture. CrowdComms and sister organisation, GalaBid, have opened a new office in Hong Kong to service the burgeoning events and fundraising market in Asia.

The move sees our two brands strengthen their position in the Asia Pacific region and reinforce a successful period, which has seen the combined operation triple its workforce.  The move extends our global presence, which includes operations in Australia, New Zealand, UK, Ireland and the US.

Peter Hair, CrowdComms/GalaBid Co-Founder and Managing Director, said, “The increasing demand and sheer scale of the opportunity in the Asian market, specifically Singapore, Hong Kong and China, fuels our decision to open our fourth CrowdComms/GalaBid office in the region. The team have been working incredibly hard and are thrilled with this exciting new step.”

Both CrowdComms and GalaBid will roll out their full range of services to the Hong Kong (and regional) events market. In conjunction with development partner, Entegy, CrowdComms will provide event apps; registration kiosks, polling and lead capture platforms.

The CrowdComms and Entegy partnership has been integral to our ability to enter the Hong Kong market. The Entegy Suite provides event organisers with forward thinking solutions for engaging and immersive events. We’re proud to deliver those services under the CrowdComms brand.

GalaBid will service the Hong Kong non-profit industry with its digital fundraising solutions developed in-house.

Contact

Event and fundraising professionals in Hong Kong looking for seamless end-to-end technology solutions that take you from pre-event marketing to post-event analysis can contact Molly Tsang at the CrowdComms/GalaBid Hong Kong office for a personalised demo.

Hong Kong contact, Molly Tsang
e: mtsang@crowdcomms.com.au

t: +852 93880509

 

 

 

 

Wow Sponsors and Exhibitors With Event Lead Capture

Attracting exhibitors and sponsors to your event means providing great ROI.  A major incentive for exhibitors to participate in your event is the opportunity to collect quality leads.

CrowdComms digitally enabled lead capture is the perfect way to gather qualified leads.  Easy to use, our intuitive platform turns any mobile device into an effective lead capture tool.

Believe your sponsors and exhibitors want to covert connections into powerful leads?  Are they keen to ditch cumbersome business card collection? Do they need to spend less time inputting data?

Here’s the low-down:

Mobile Ready & Cost Effective

Our event lead capture app sits neatly on exhibitors’ mobile device, which means no additional hardware to wrangle or purchase.  As attendees visit stands and booths a quick scan of their badge (from any smart device) is all that’s required to gather data.

Quality Qualified

We know all leads are not created equal. It’s why our platform allows companies to include qualifying questions, star ratings and notes to ensure lead information is always meaningful and consistent.

Real-Time Access

Once collated, information is immediately available to view, manage and export by any member of the exhibitor team. And if the Wi-Fi drops out, there’s no panic; the system functions without a connection and will sync when Wi-Fi is available again.

Custom Branding

Our lead capture platform will always look like a part your event. Custom design ensures brand continuity and a strong exhibitor/sponsor profile.

Powerful Data

The event lead capture also delivers powerful benefits for event organisers.  Real-time data allows exhibitors to manage attendee traffic throughout the event, e.g. if their booth needs a visitor boost they can take immediate steps (such as promote a scheduled demo or donut giveaway in the activity feed) to increase attendee traffic.

Incentive Compatible

While general attendee traffic will deliver a percentage of leads, incentives, gamification and achievements will really get the lead capture humming.

CrowdComms digital platform supports digital passports (replacing the old stamp and cardboard), games and competitions. All of which encourage participation, booth visitors and engagement for exhibitors and attendees alike.

If you’re incentivising attendees to visit every exhibitor booth or a series of key stands, make it easy for attendees with a progress bar at the top of their digital passport.

Takeaway:  our digitally enabled event lead capture is the smart way to offer exhibitors and sponsors a powerful ROI that will make your event a must-attend year after year.                   

 

Discover The Power of Event App Plug-Ins

Sometimes your event calls for a little ‘extra’.

It’s why we’ve developed a series of event app plug-ins to give your app that custom feel…without the custom price tag.

Ready-to-go whenever you need them, CrowdComms plug-ins are the easy way to give your attendees the features they need for a compelling event experience.

1. Coffee

Want to give your attendees great hassle free coffee? Try our new coffee ordering plug-in.  Attendees can request coffee straight from their mobile device.

Whether they want a skimmed flat white, long black or soy latte, our clever little widget will deliver requests direct to the event’s on-site barista (who manages orders from his or her device).

Great coffee, ready in an instant, means attendees avoid the hassle of long lines and make a quick return to the event action.

2. Exhibitor Meetings

  

Need a comprehensive appointment feature? We’ve got what you need for accurate scheduling that streamlines exhibitor-to-attendee meetings.

A dedicated portal allows attendees to book appointments direct from their mobile device.  A daily appointments screen shows which exhibitor is available and when.  Attendees simply choose their time and book.

Exhibitors also get direct access to their appointment schedule that updates in real-time as attendees make their booking.

3. Digital Passport

Remember the days when attendees carried around sorry looking bits of cardboard to get visitor stamps from exhibitor stands?

We’ve made the card and stamp redundant and replaced them with smart QR codes and meaningful data.   Our passport plug-in makes participating in exhibitor incentives a breeze.

At exhibitor stands attendees tap the event app icon and scan the QR code for an instant stand ‘check-in’.  With their details registered, attendees are immediately in-play for whatever incentives, games or challenges the exhibitor and/or the event is running.

Attendees can chart their visits via a handy progress bar at the top of the screen.

Takeaway:  event app plug-ins are the easy way to custom fit your event app so it gives attendees, exhibitors and sponsors an experience they’ll remember.

How You Can Plan Sustainable Events

We think the key to a successful event is putting people first – and that means taking the environmental impact of your event into account while planning. We’ve brought together our top tips for making your next event a sustainable sensation.

Go paperless!

Even the best-looking leaflets, programmes, brochures and business cards end up in the bin eventually. Use technology to your advantage and aim to rid yourself of printed collateral for good. Whether you start emailing receipts, have online tickets or use smart codes to share information, make your event a litter-free zone.

Drink smart!

Your attendees will appreciate being fed and watered, but that doesn’t mean you have to hand out hundreds of plastic bottles. Why not encourage people to bring their own and provide jugs or refilling stations? If you have wriggle room in the budget you could even provide a limited number of branded reusable bottles – get creative!

Shop local!

If you need caterers or any other service providers, try and reduce your carbon footprint by supporting local businesses. Supporting local ecology and economy? Double win!

Commit to your vision!

Taking care of the planet isn’t just trendy, it’s important, so why not put it at the forefront of your thinking? From marketing materials to choosing service providers, set the bar high for ecological-friendliness. Look out for companies with environmental mission statements.

Consider scale carefully!

Remember Goldilocks: you don’t want too much or too little. This principle can be applied widely when planning an event to avoid waste while still accommodating your guests. Keep things simple and don’t leave yourself out of pocket and overburdened. Minimalism is chic, and better for the planet.

3 Unexpected Event Security Tips

Whether we’re talking cryptocurrency or bag searches, “security” has become something of a buzzword over the last few years. Regardless of your event’s type or size, you want to know that your attendees are safe, and they need that reassurance too. It’s tricky to strike the balance as either under or overegging your security measures can lead to an awkward or even uncomfortable experience for your guests, at best, or leave your event vulnerable to legitimate threats at worst. So how do we hit that security sweet spot?

Sometimes it’s unexpected touches that really make the difference. Here are some tips you might not have thought of – and some unexpected effects they could have on your ticketholders!

  1. Provide emergency response guides.

Think back to the last time you used air travel. Did you look at the air safety chart provided? Probably not. Did you listen to the stewards as they ran through the safety briefing? Maybe, but more likely you were thinking about your in-flight meal. But if you cast your mind back to your first ever flight, you probably paid a bit more attention!

In planning your event you should have created security plans and your staff should be well aware of any procedures or measures you have in place in case of emergencies or accidents. By publishing an emergency response guide for your guests you’re not only providing key information, you’re proving to your guests that their safety is at the front of your mind. Will they read them? Maybe, maybe not. But they have them if they need them, and you’ve won major brownie points.

  1. Provide an open channel of communication for your vendors

If you’re expecting to host vendors or exhibitors, you need to make sure you’re able to converse openly and honestly with them. This includes transparency with matters of security, and it should work both ways. By giving them an opportunity to raise queries and concerns, you allow them to alert you to potential issues.

These could vary massively from disgruntled former employees potentially causing a scene to the threat of organised protests from Facebook hate groups (both real examples!) Don’t underestimate the power of a well-placed question between your account manager and your clients. In this case, a simple “Do you have any security concerns we could keep in mind for you?” could avoid a huge amount of disruption, and it all starts with that key relationship.

  1. Use technology to your advantage

You know your event better than anyone, which should give you a decent insight to how your attendees and clients will behave too. However, nothing supports an educated guess better than cold, hard data.

Pre-registration will help you gauge numbers, which will help you anticipate how to best manage security. Making sure you know who’s at your event at any given time is key when it comes to evacuation plans, risk management and more, so why not consider self-service kiosks and lead generation apps, which will help you find out who’s checked in, where they’ve been and who they’ve spoken to, as well as allowing you to contact them directly via the app. Document management allows you to upload your security guides to the app, so your guests can have ready access to it at all times. You could even use you event apps to publish alerts, updates and advice. There are tons of ways you could use your event app to help keep your event safe and secure, so why not make the most of it?

Security is enormously important, and evolving threats mean we need to be creative with our solutions. To stay safe, we have to get smart.

Six Steps To Easy In-App Event Coffee

Need to deliver great coffee to your event attendees?

Want to avoid a coffee crush at morning, lunch or afternoon breaks?

Love a slick system that allows attendees to order their event coffee straight from their mobile device?

CrowdComms new in-app coffee ordering feature means event attendees can order their caffeine fix in moments and collect in seconds.

What you’ll need:

1 x CrowdComms event app

1 x Coffee Cart

1 x Brilliant Barista

How It Works:

1.CrowdComms add a nifty coffee order button to your branded event app

2. Attendees click on the coffee cup icon

3. Select their coffee type, milk and sugar (there’s a handy ‘notes’ box for additional requests)

4. Submit their coffee order

5. App confirms coffee is ‘in progress’

6. Attendees make their way to the coffee cart where your brilliant barista has their order ready for collection

Easy!

Read how our in-app coffee ordering feature made a difference at a recent event.

Want to know how you can make coffee ordering easy at your next event? Get in touch!

Case Study: Event Engagement With Added Caffeine

 

Have you had your coffee fix today?

The 60% of Australians aged between 30 and 70 who drink coffee every day probably have!

Given coffee’s popularity, it’s no surprise it’s a non-negotiable feature at most events.  While catering to the caffeine demands of a small internal meeting is easy, things can get tricky for large events hosting hundreds or thousands of attendees.

Do you serve filter or barista brewed? How do you avoid long lines and over stretched service?  What happens to a large crowd when they’re deprived of caffeine?!

The coffee conundrum made us dig deeper to find out more about the Customer Engagement and Loyalty Conference that took place in Australia’s coffee capital, Melbourne.

We chatted to event organiser, Elizabeth Hanlon from Global Loyalty, about how they pulled off a caffeine masterstroke to boost event engagement!

 

CC: Hi Elizabeth, can you tell us a little more about your event?

Elizabeth: It’s the Customer Engagement and Loyalty Conference.  The event has been running for six years and provides information, discussion and networking opportunities.

Attendees tend to be people in senior, decision-making roles in marketing managers, loyalty and data analytics.

CC:  So, people who are very likely to expect, or rather need, coffee at an event?

Elizabeth: Absolutely! In the past we’d serve filter coffee, but we’d find that people were nipping out to get a ‘proper’ coffee.

Given the 2018 event was being held near Melbourne where there is a strong expectation for great coffee we felt filter wouldn’t fly with our attendees.

CC: Did you bring in a barista?

Elizabeth: We certainly did. We hired two coffee carts to cater the event. One would provide a walk-up service like a normal café. The other would deliver coffee orders made via our event app.

CC: Wow! A clever idea.

Elizabeth: I thought incorporating a coffee ordering element into the event app would not only make getting hold of a coffee a lot easier but it would also encourage downloads of the event app itself.

CrowdComms came up with a clean and simple ordering feature for the event app that was exactly what we were looking for.

CC: Did it work?

Elizabeth: It did, almost everyone downloaded the app! We also made coffee ordering part of our gamification strategy.

For every coffee attendees ordered they would receive 25pts and boost their place on the leaderboard. It definitely helped with event engagement.

CC: And how about the in-app ordering, was that a success?

Elizabeth: It went down so well. It was really easy to place an order. People could specify their coffee preference and milk type. The order went straight to the barista who worked from the list of incoming requests.

Attendees could order throughout the day so we had hardly any queuing.

CC: What was the attendee feedback like?

Elizabeth: They loved it! Attendees could order as many coffees as they liked.  I had plenty of people asking me “where can I pay for coffee?” They were delighted to find out it was free!

We planned on three coffees per person and came in just under that for the event.

CC: Did you get any sponsor feedback?

Elizabeth: Mastercard sponsored the coffee cart. While they didn’t give any specific feedback they had done this before so it obviously works for them.

CC: Finally, do you think the coffee ordering gave your event a strong point of difference?

Elizabeth: Definitely. Coffee is an instrumental part of many people’s day. Making sure attendees could get their daily cup easily (and for free!) helped create a lovely, positive vibe throughout the event.

New Appointment: Vanessa Bishop, Commercial Director

We’re delighted to announce the appointment of Vanessa Bishop to the role of Commercial Director (Australia, New Zealand and Asia).

As CrowdComms’ Client Relationship Manager, Vanessa has been instrumental in growing the Australia business for over five years.  Consolidating over twenty years’ tech industry experience with a passion for events, Vanessa has generated trusted relationships with key brands and organisations across the region. Her energy and creativity is always channelled into delivering the perfect event tech solution for our partners.

While Vanessa will continue to work with existing clients, this new role will see her bring a strategic vision and strong leadership to the business that will ensure CrowdComms’ success as we continue to evolve and grow.

 

Role Opportunity: Business Development Manager (Australia)

Role: Business Development Manager (Australia)

Location: Brookvale, Sydney, 2100

Salary: Competitive (plus commission)

Contact: vbishop@crowdcomms.com.au

The Opportunity

This is an opportunity for an enthusiastic and experienced business development professional to join CrowdComms Sydney as a Business Development Manager. 

Our business is growing rapidly. We need the right individual to capitalise on existing opportunities and develop new leads for the future. 

The Low Down

We’re looking for a passionate, fun and outgoing individual to grow CrowdComms’ client base. 

You will build key customer relationships through networking and cold calling, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.

You will also take responsibility for managing existing relationships and ensure clients stay satisfied and positive. 

Who We Need

To be successful in this position you will have a bachelor’s degree and a minimum 1-2 years of sales or marketing experience. 

Plus, experience managing the sales process, including client facing meetings. The ability to manage multiple projects at one time.  Amazing written and verbal communication skills and an independent and knowledge-hungry work ethos.

A sound knowledge of app technology is a bonus.

Australian citizenship or permanent residency is a must. 

What You Will Get From CrowdComms

Generous salary and benefits package. We are a family-friendly organisation that supports flexible working arrangements. 

Invaluable experience working for CrowdComms, a brand renowned in the events industry for forward thinking event tech and exemplary service.

The opportunity to be part of a young, open-minded and diverse team. Our people are excited to come to work every day and are passionate about what they do and the clients they help.

If you think you have what it takes to shape CrowdComms’ future, send us your CV along with a covering email outlining why you’re the perfect fit to: vbishop@crowdcomms.com.au