Executive Leaders Network
Learn how the Executive Leaders Network (ELN) partnered with CrowdComms to
September 11, 2024
ISSPD: International Society for the Study of Personality Disorders
How CrowdComms Helped ISSPD Deliver a Seamless Global Congress
KEY ACHIEVEMENTS
Enabled Seamless Hybrid Participation for Global Delegates
Delivered Faster Workshop Check-in Through Lobby Kiosks
Enhanced Onsite Navigation and Communication
Achieved $14,000 in Cost Savings via Integrated Event Technology Platform
BACKGROUND
The ISSPD planned its Congress in Boston, USA, bringing together a highly engaged, academically focused audience and a programme of 225+ sessions.
Like many international societies hosting events in the US, ISSPD faced growing complexities around delegate travel, data management, and onsite logistics. At the same time, the organising team wanted to modernise the attendee experience, reduce operational friction, and ensure the Congress ran smoothly for both onsite and remote participants.
Initially, ISSPD began conversations with CrowdComms to explore a mobile event app, but as discovery progressed, it became clear there were opportunities to streamline the entire event workflow by consolidating key event technologies and improving the reliability of attendee data across platforms.
EVENT GOALS
ISSPD set out to deliver a delegate-first Congress that felt seamless, professional and easy to navigate, while ensuring the organising team stayed in control behind the scenes.
Key objectives included:
PRODUCTS USED
ISSPD adopted CrowdComms as an integrated platform, including:
CHALLENGES
The Congress faced several logistical and participation hurdles:
SOLUTION
CrowdComms supported ISSPD by delivering a flexible event platform that streamlined workflow, strengthened data flow, and improved the attendee experience — while still allowing the client to retain best-in-breed tools where needed.
From app to integrated event tech ecosystem
After initially exploring CrowdComms for the mobile app, the client quickly realised that expanding usage into registration, onsite services and lead scanning could:
Reliable data, even without full API connectivity
Despite limitations from the previous registration platform (including the lack of API access), the CrowdComms team worked closely with the organisers to import attendee data accurately, helping to ensure a smooth onsite check-in experience.
Hybrid flexibility built into the workflow
CrowdComms enabled the team to seamlessly switch delegates from in-person to virtual access when travel issues arose — supporting international participation even when visas prevented attendance.
Smarter onsite operations with kiosks + badge printing
When a conventional registration desk couldn’t be set up due to space constraints, CrowdComms recommended placing kiosks in the hotel lobby. Delegates could check in and collect badges while arriving — meaning many attendees were ready for Sunday workshops without queueing the next morning.
Digital signage that improved flow — and created sponsor value
CrowdComms kiosks were also repurposed into digital signage across the venue, supporting:
Just as importantly, this feature enabled ISSPD to offer premium sponsor visibility opportunities, helping to generate additional sponsorship revenue and directly support the financial success of the Congress.
Lead scanning and sponsor engagement opportunities
With lead retrieval and lead scanning in place, sponsors gained better engagement outcomes — and ISSPD improved exhibitor value, helping future-proof the commercial model of the Congress.
Support that felt like an extension of the team
The organisers highlighted CrowdComms support, onsite and online, as a standout, with quick responses, practical help, and real-time insights that kept leadership aligned throughout the event.
CONCLUSION
By expanding from a mobile app-only approach to a more integrated CrowdComms deployment, ISSPD delivered a Congress experience that was seamless for attendees and dramatically easier to manage behind the scenes.
Key outcomes included:
“I chose CrowdComms because I was looking for an app, and I found a great deal more.”
CROWDCOMMS IN ACTION
At CrowdComms, we dive headfirst into every project, becoming full-on members of your team to ensure your event’s success. From seamless on-site registration and badging to our feature-rich event app, networking tools and live polling, our commitment to collaboration drives dynamic and memorable experiences.
See us in action below and discover how we make every event extraordinary.
WHY WORK WITH US
CrowdComms specialises in event and conference mobile apps, virtual and hybrid event platforms, and registration and badging solutions.
Whether you’re planning an internal conference, product launch, organizing a trade show, or hosting a webinar, CrowdComms has a solution for you. In person, virtual, or hybrid, all available in one platform. From complete self-managed to full-service solutions, CrowdComms caters to events of all sizes and complexities.
Ready to elevate your next event? Contact the team today to discover how CrowdComms can support your event experience!
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