In a recent interview on Event Advice by CrowdComms, Matt & Will delved into this topic, underscoring the vital role that our dedicated team plays in delivering outstanding event experiences.
You can read more about seven step approach to customer service in a 2024 article on BizBash titled “People First, Tech Second in an Event Tech World” which you can read here.
Watch the full Event Advice interview here:
The Heartbeat of CrowdComms: Our People
“Our people are the be-all and end-all of what we do,” says Matt Allen. Despite being industry leaders in event technology, it’s the human element that sets us apart. Here’s why:
Empathy and Understanding
Developing industry-leading technology is just the beginning. The real magic happens when empathetic and experienced professionals listen to client needs and tailor solutions accordingly. Our team members, from developers to support staff, immerse themselves in the pressures and challenges faced by event organizers. This empathy enables them to create technology that genuinely solves problems and enhances event experiences.
Client Retention and Growth
Our impressive 97% revenue retention rate and twofold account growth speak volumes about our commitment to client satisfaction. “We know that if we care passionately, ask the right questions, and deliver the right service, we’re going to have clients sticking with us,” Allen explains. This passionate approach results in long-lasting relationships and continuous growth, benefiting both our clients and our company.
Culture and Team Spirit
Creating a culture where everyone feels invested in the success of each event is paramount. At CrowdComms, we ensure that every team member, regardless of their role, understands the pressures of event management. This shared ethos and exposure to real-world challenges foster a supportive and collaborative environment, driving us to exceed client expectations consistently.
Handling Challenges with Integrity
No event runs perfectly all the time, and software can present unique challenges. At CrowdComms, honesty and integrity are our guiding principles. When issues arise, we prioritize open communication and prompt problem-solving. “If you’re honest with people and operate with integrity, they get it,” Allen emphasizes. This transparent approach helps build trust and reassures clients that we are committed to resolving any issues efficiently.
Real Stories, Real Success
Our commitment to people-centric service isn’t just talk—we have the data and testimonials to back it up. From a 70point Net Promoter Score (NPS) to glowing Trustpilot reviews, our clients consistently highlight the exceptional support and service provided by our team. Whether it’s a hybrid event for the prevention of blindness or seamless software support for large-scale conferences, our people make the difference.
Join the Conversation
To hear more about why people matter at events and how CrowdComms leverages both technology and human touch to create successful and seamless events, watch the full interview with Matt Allen and Will Custard here
Don’t forget to like, subscribe, and stay tuned for more insightful discussions!
At CrowdComms, we believe in the power of people. Experience the difference that genuine, dedicated professionals can make. Contact us today to learn how we can elevate your next event.
