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Discover The Power of Event App Plug-Ins

Sometimes your event calls for a little ‘extra’.

It’s why we’ve developed a series of event app plug-ins to give your app that custom feel…without the custom price tag.

Ready-to-go whenever you need them, CrowdComms plug-ins are the easy way to give your attendees the features they need for a compelling event experience.

1. Coffee

Want to give your attendees great hassle free coffee? Try our new coffee ordering plug-in.  Attendees can request coffee straight from their mobile device.

Whether they want a skimmed flat white, long black or soy latte, our clever little widget will deliver requests direct to the event’s on-site barista (who manages orders from his or her device).

Great coffee, ready in an instant, means attendees avoid the hassle of long lines and make a quick return to the event action.

2. Exhibitor Meetings

  

Need a comprehensive appointment feature? We’ve got what you need for accurate scheduling that streamlines exhibitor-to-attendee meetings.

A dedicated portal allows attendees to book appointments direct from their mobile device.  A daily appointments screen shows which exhibitor is available and when.  Attendees simply choose their time and book.

Exhibitors also get direct access to their appointment schedule that updates in real-time as attendees make their booking.

3. Digital Passport

Remember the days when attendees carried around sorry looking bits of cardboard to get visitor stamps from exhibitor stands?

We’ve made the card and stamp redundant and replaced them with smart QR codes and meaningful data.   Our passport plug-in makes participating in exhibitor incentives a breeze.

At exhibitor stands attendees tap the event app icon and scan the QR code for an instant stand ‘check-in’.  With their details registered, attendees are immediately in-play for whatever incentives, games or challenges the exhibitor and/or the event is running.

Attendees can chart their visits via a handy progress bar at the top of the screen.

Takeaway:  event app plug-ins are the easy way to custom fit your event app so it gives attendees, exhibitors and sponsors an experience they’ll remember.

Six Steps To Easy In-App Event Coffee

Need to deliver great coffee to your event attendees?

Want to avoid a coffee crush at morning, lunch or afternoon breaks?

Love a slick system that allows attendees to order their event coffee straight from their mobile device?

CrowdComms new in-app coffee ordering feature means event attendees can order their caffeine fix in moments and collect in seconds.

What you’ll need:

1 x CrowdComms event app

1 x Coffee Cart

1 x Brilliant Barista

How It Works:

1.CrowdComms add a nifty coffee order button to your branded event app

2. Attendees click on the coffee cup icon

3. Select their coffee type, milk and sugar (there’s a handy ‘notes’ box for additional requests)

4. Submit their coffee order

5. App confirms coffee is ‘in progress’

6. Attendees make their way to the coffee cart where your brilliant barista has their order ready for collection

Easy!

Read how our in-app coffee ordering feature made a difference at a recent event.

Want to know how you can make coffee ordering easy at your next event? Get in touch!

Case Study: Event Engagement With Added Caffeine

 

Have you had your coffee fix today?

The 60% of Australians aged between 30 and 70 who drink coffee every day probably have!

Given coffee’s popularity, it’s no surprise it’s a non-negotiable feature at most events.  While catering to the caffeine demands of a small internal meeting is easy, things can get tricky for large events hosting hundreds or thousands of attendees.

Do you serve filter or barista brewed? How do you avoid long lines and over stretched service?  What happens to a large crowd when they’re deprived of caffeine?!

The coffee conundrum made us dig deeper to find out more about the Customer Engagement and Loyalty Conference that took place in Australia’s coffee capital, Melbourne.

We chatted to event organiser, Elizabeth Hanlon from Global Loyalty, about how they pulled off a caffeine masterstroke to boost event engagement!

 

CC: Hi Elizabeth, can you tell us a little more about your event?

Elizabeth: It’s the Customer Engagement and Loyalty Conference.  The event has been running for six years and provides information, discussion and networking opportunities.

Attendees tend to be people in senior, decision-making roles in marketing managers, loyalty and data analytics.

CC:  So, people who are very likely to expect, or rather need, coffee at an event?

Elizabeth: Absolutely! In the past we’d serve filter coffee, but we’d find that people were nipping out to get a ‘proper’ coffee.

Given the 2018 event was being held near Melbourne where there is a strong expectation for great coffee we felt filter wouldn’t fly with our attendees.

CC: Did you bring in a barista?

Elizabeth: We certainly did. We hired two coffee carts to cater the event. One would provide a walk-up service like a normal café. The other would deliver coffee orders made via our event app.

CC: Wow! A clever idea.

Elizabeth: I thought incorporating a coffee ordering element into the event app would not only make getting hold of a coffee a lot easier but it would also encourage downloads of the event app itself.

CrowdComms came up with a clean and simple ordering feature for the event app that was exactly what we were looking for.

CC: Did it work?

Elizabeth: It did, almost everyone downloaded the app! We also made coffee ordering part of our gamification strategy.

For every coffee attendees ordered they would receive 25pts and boost their place on the leaderboard. It definitely helped with event engagement.

CC: And how about the in-app ordering, was that a success?

Elizabeth: It went down so well. It was really easy to place an order. People could specify their coffee preference and milk type. The order went straight to the barista who worked from the list of incoming requests.

Attendees could order throughout the day so we had hardly any queuing.

CC: What was the attendee feedback like?

Elizabeth: They loved it! Attendees could order as many coffees as they liked.  I had plenty of people asking me “where can I pay for coffee?” They were delighted to find out it was free!

We planned on three coffees per person and came in just under that for the event.

CC: Did you get any sponsor feedback?

Elizabeth: Mastercard sponsored the coffee cart. While they didn’t give any specific feedback they had done this before so it obviously works for them.

CC: Finally, do you think the coffee ordering gave your event a strong point of difference?

Elizabeth: Definitely. Coffee is an instrumental part of many people’s day. Making sure attendees could get their daily cup easily (and for free!) helped create a lovely, positive vibe throughout the event.