15+
Years active
Onsite Support
A CrowdComms specialist as an extension of your team
On the day, a CrowdComms specialist manages the platform live, in the room or connected remotely. We monitor it in real time, handle changes as they come up, and resolve any issue before your attendees notice, so your team can stay focused on running the event.
What's Included
Event day, handled
A CrowdComms specialist working as an extension of your team.
On the day, a specialist manages the platform live, in the room or connected remotely. We monitor in real time, handle changes as they come up and resolve issues before your attendees notice.
15,000+
Events supported
96%
Client retention
Onsite or remote specialist
Support that fits the event and the budget.
- A CrowdComms specialist in the room with your team
- Or connected remotely throughout the day
- The same proactive platform management either way
Real-time platform monitoring
We watch it so you do not have to.
- The platform monitored live throughout the event
- Staying ahead of anything that needs attention
- From the moment doors open to the final session
Instant issue resolution
Handled before anyone notices.
- Anything that comes up is resolved the moment it does
- Live changes made as the day evolves
- Your team stays focused on running the event
Exhibitor and speaker support
Everyone set up and confident.
- Lead capture help for your exhibitors
- Session tools and support for your speakers
- App help on hand for anyone who needs it
Support that makes a real difference.
With a CrowdComms specialist responsive throughout the day, Solent FutureScape kept a 500-person event moving without fuss, from ticketing to delegate queries. Your event gets the same hands-on support.
Case Study
Solent FutureScape ran smoothly with support on hand all day
With a CrowdComms specialist responsive throughout the day, the team handled ticketing and delegate queries live, keeping a 500-person event moving without fuss.
Registration uptake
98%
Session questions asked
54
Delegates supported
500
Maz Garside Marketing Communications Officer"On the day, support was reliable and on-hand when needed, especially around ticketing and delegate queries. A smooth experience that made a real difference to the delivery of the event."
Frequently asked questions
Quick answers about Onsite Support.
Our badging kiosks are tried, tested, and proven to speed up event check in for attendees arriving onsite.
By carefully considering attendee numbers, expected arrival patterns, and registration flow, CrowdComms ensures the setup is fully optimised to deliver a fast event check in experience.
This planning and kiosk configuration also helps reduce queues event teams often experience during peak arrival times, creating a smoother and more efficient attendee experience.
Having an onsite badge printing backup plan is an important part of delivering a reliable and stress-free registration experience.
As a first layer of resilience, CrowdComms kiosks continue to work offline once fully configured, helping reduce reliance on venue internet connectivity during the event.
We also recommend allowing for at least one additional kiosk beyond your minimum requirements. This provides extra capacity in case of temporary issues such as a badge printer failure event scenario or a short paper jam interruption.
Finally, badges can also be printed directly from the CrowdComms software using the printers enclosed within the kiosks as part of the wider printing contingency approach - although thankfully, we have never needed to rely on this fully.
Event app Q&A polling features make sessions far more interactive by allowing attendees to ask questions live during sessions and vote up questions submitted by other attendees.
Attendees can also take part in live polls event app experiences directly from their phone, making it easy for everyone to participate without interrupting the session flow.
For organisers, the process is simple to manage. Questions can be moderated through external links, polls can be created and launched through the CMS, and results can be shared instantly through customisable displays, creating a highly engaging audience Q&A app experience.
Yes. Most modern platforms support conference app live updates, allowing organisers to communicate important information to attendees in real time.
You can instantly send schedule change alerts for agenda updates, room changes, speaker substitutions, or important announcements. Any updates made to the structure or content of the app are also reflected immediately for attendees.
With real-time notifications and conference app announcements, everyone stays informed and up to date, even when plans change at the last minute.
A strong event management platform support SLA gives organisers confidence that they will receive reliable assistance before, during, and after their event.
Typical service commitments include:
- Guaranteed platform uptime, often between 99.5% and 99.9%
- Defined response and resolution times based on issue severity
- Access to support via live chat, email, and phone
- Onboarding, training, and customer success support
A well-defined EMP SLA sets clear expectations around service levels, support processes, and platform performance.
For critical events, event platform 24/7 support can provide additional reassurance, ensuring help is available whenever it is needed.
Ultimately, a strong event management platform support SLA helps minimise risk and ensures there is a clear process for resolving issues quickly and effectively.
Yes. End to end event tech onsite support is often available as part of the overall service, particularly for in-person and hybrid events.
This can include:
- Dedicated event tech onsite staff to support check-in, badging, event apps, and engagement tools
- Live troubleshooting and support desks for attendees, speakers, and organisers
- Hands-on assistance throughout the event to help ensure everything runs smoothly
Many providers also offer onsite support event tech services tailored to the specific needs of your event, ranging from technical assistance through to full event technology management.
Having onsite support provides peace of mind and helps ensure any issues are resolved quickly on the day.
What to expect when you meet with CrowdComms
Our team of experts is here to provide a free consultation on your events. There is no scripted pitch: we start with your business, your audience, and what success looks like for you.
From there we recommend where event technology will deliver the most benefit, from registration and branded apps to onsite tech and reporting, and show you exactly how it would work for your events.
IHG Hotels & Resorts
“The CrowdComms app is the perfect way to not only keep your meeting attendees engaged, but also a way to go paperless. We used it for a conference and the feedback was overwhelmingly positive.”View All Testimonials
