15+
Years active
Services
Outstanding tech. Exceptional support.
Every CrowdComms event is backed by a service model built around how your team likes to work. Choose the level of support that fits, from full self-service independence, to a dedicated project manager, to specialist delivery on the day.
The bigger picture
Support and delivery proven across thousands of events.
15,000+
Events supported
2,500+
Events in the past year
96%
Client retention
Service tiers
How much of the build you own, and how much we do for you.
Self Service
Full platform access with everything you need to build and run exceptional events independently, backed by real human support.
Explore Self ServiceProject Management
A dedicated CrowdComms Project Manager owns delivery end-to-end, so your team can focus on the event, not the build.
Explore Project ManagementEnterprise
All Self Service benefits plus an allowance of project management hours to set your team up for success. Included for annual option customers.
Explore EnterpriseEvent-day services
Specialist delivery you can add alongside any tier.
Onsite Support
Onsite in the room or connected remotely, a CrowdComms specialist proactively manages the platform and resolves any issues in real time.
Explore Onsite SupportOnsite Badging Delivery
Full management of your onsite badge printing and registration workflow. Our team arrives, sets up the hardware, and operates the whole badging experience.
Explore Onsite Badging DeliveryStreaming & Production
Full-service virtual and hybrid production, from planning to broadcast, so your remote and in-room audiences get a polished, engaging experience.
Explore Streaming & ProductionCompare the service tiers
See what comes with each tier, so you can pick the level of support that fits your team.
| Feature | Self Service | Project Management | Enterprise |
|---|---|---|---|
| Full platform access | ✓ | ✓ | ✓ |
| Knowledge Hub and live chat support | ✓ | ✓ | ✓ |
| Twice-weekly live training | ✓ | ✓ | ✓ |
| Dedicated Project Manager | – | ✓ | ✓ |
| Account Manager to Project Manager handover | – | ✓ | ✓ |
| Timeline and milestone ownership | – | ✓ | ✓ |
| Project management hours allowance | – | – | ✓ |
| Recorded onboarding for your team | – | – | ✓ |
| Branded templates at scale | – | – | ✓ |
| Enterprise SLA | – | – | ✓ |
Case Study
EDF runs a 200+ delegate collaboration event with far less admin
EDF's Nuclear Decommissioning team used CrowdComms registration and badging to run a 200+ attendee event with minimal errors and far less admin, then came straight back to do it again the next year.
Attendees
200+
Single source of truth for data
1
Year as a returning client
2nd
Barnaby Programme Manager, EDF"What made the biggest difference was how much admin it took away from the team. Having all the data in one place meant fewer emails, fewer manual checks, and much less room for error."
Frequently asked questions
Quick answers about our services.
Understanding how to choose event technology starts with defining your event goals, requirements, and what success looks like for your event.
When choosing event tech, it’s important to look for a platform that matches your specific requirements and is intuitive enough to manage in-house with ease.
Any strong event technology buyers guide should also highlight the importance of expert support, ensuring you have access to guidance on how to get the most from your investment.
CrowdComms delivers on both, with tried-and-tested event technology solutions used across thousands of events.
The time required to implement event management platform solutions can vary depending on the complexity of your event and the features being used.
For smaller events, setup can often be completed in a matter of days. Larger or more customised deployments may take several weeks, as they typically involve configuring features, importing data, setting up integrations, and completing EMP onboarding activities.
Overall, event platform implementation time can range from a few days to a few weeks, depending on event size, requirements, and the level of customisation needed.
Most event management platform training is designed to be straightforward, with platforms built to be easy for event teams to learn and use.
Training typically includes:
- Basic setup training for registration pages, agendas, and event communications
- User and admin training covering attendee management, data, and reporting
- Onsite training for check-in, badge printing, and event app functionality
- Ongoing support through tutorials, knowledge bases, live chat, or regular training sessions
Effective EMP training helps teams become confident more quickly and get the most value from the platform.
Good event platform onboarding training ensures users are set up for success from day one and can make full use of the platform’s features.
Because everything is managed within a single system, training is often faster and more intuitive than learning multiple disconnected tools.
A strong event management platform support SLA gives organisers confidence that they will receive reliable assistance before, during, and after their event.
Typical service commitments include:
- Guaranteed platform uptime, often between 99.5% and 99.9%
- Defined response and resolution times based on issue severity
- Access to support via live chat, email, and phone
- Onboarding, training, and customer success support
A well-defined EMP SLA sets clear expectations around service levels, support processes, and platform performance.
For critical events, event platform 24/7 support can provide additional reassurance, ensuring help is available whenever it is needed.
Ultimately, a strong event management platform support SLA helps minimise risk and ensures there is a clear process for resolving issues quickly and effectively.
If you’re wondering why use end to end event technology, the main advantage is having a single solution that supports the entire event lifecycle.
Rather than relying on multiple disconnected tools, an end-to-end provider brings everything together in one platform, reducing the need for complex integrations, minimising data inconsistencies, and simplifying event management.
The key benefits end to end event tech solutions provide include improved efficiency, better data accuracy, and a more seamless experience for both organisers and attendees.
These all in one event tech benefits can help reduce costs, simplify support requirements, and make events easier to deliver and scale.
Yes. End to end event tech onsite support is often available as part of the overall service, particularly for in-person and hybrid events.
This can include:
- Dedicated event tech onsite staff to support check-in, badging, event apps, and engagement tools
- Live troubleshooting and support desks for attendees, speakers, and organisers
- Hands-on assistance throughout the event to help ensure everything runs smoothly
Many providers also offer onsite support event tech services tailored to the specific needs of your event, ranging from technical assistance through to full event technology management.
Having onsite support provides peace of mind and helps ensure any issues are resolved quickly on the day.
What to expect when you meet with CrowdComms
Our team of experts is here to provide a free consultation on your events. There is no scripted pitch: we start with your business, your audience, and what success looks like for you.
From there we recommend where event technology will deliver the most benefit, from registration and branded apps to onsite tech and reporting, and show you exactly how it would work for your events.
EDF Energy
“We had a great experience using CrowdComms for our event registration. Their team were able to provide us with lots of support, and their system made the data capture for delegates very robust. 10/10 service!”View All Testimonials
