CrowdComms Self Build Service Level Agreement

  1. You will be allocated a named support agent for the full life cycle of the event.

  2. App design service to include implementation of brand guidelines.

  3. If the client uses the CrowdComms design service, we will upload and brand the app and facilitate one (1) further update once signed off by the client.

  4. Supply of two (2) hours of phone/ online Content Management System (CMS) training.

  5. Acknowledge emails within one (1) business day.

  6. Provision of branded pre-event email.

  7. Provision of branded housekeeping slides.

Client Will:

  1. Provide brand guidelines where applicable.

  2. Provide design assets.

  3. Upload all app content via the CMS.

  4. Make all edits/ updates via the CMS.

  5. Proof and approve all content and app setup before launch.

Please Note

  • CrowdComms will provide templates for app content.

  • CrowdComms will complete two (2) app health checks during the app build service

  • Client will be required to complete a Client App Sign Off Form before the app goes live.

  • Where possible brand assets should be provided in a vector format or as high resolution bitmaps.

  • Support requests should be condensed into one email.

  • Native apps require three (3) weeks for the submission process.