Empowering Clients: SAAS and Client Training
Every event team wants a different level of involvement. In this episode of Event Advice, Matt and Will talk through how clients are trained and supported to run the platform themselves, and where handing the build over makes more sense.
Some teams want to build their own event and keep their hands on every setting. Others would rather hand the whole thing over and approve the result. In this episode of Event Advice, Matt and Will talk through what sits behind both choices, and why the decision is less about budget than about where a team’s time is best spent.
They cover how self-build clients are trained and supported, from video guides and written documentation to someone on the end of a call when a deadline is close. They also look at what changes on a fully managed build, where project management takes on the setup, the testing and the detail work, and what a team gains and gives up either way. If you are weighing how much of your next event to run yourself, this one is worth twenty minutes.