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Win! A Luxury Holiday in Bali at the PCOA

We’re on countdown to the 11thannual Professional Conference Organisers Association (PCOA) taking place in Melbourne on December 9/10/11.

This year’s theme is ‘Embracing Change’.  The rapidly evolving events industry constantly offers planners and organisers new technology, features and services to shape their events.

The PCOA Conference will help event professionals understand the ideas and innovations that will benefit their events in 2019 and beyond.

Making Change Easy

CrowdComms will be at the conference showing event organisers how they can revolutionise the start of their events.

Come along to STAND 14 and see our new Pronto! self-printing badge kiosks in action.  Fully streamlined with our award-winning event app, Pronto! kiosks make event registration an experience not a process.

Our interactive standalone kiosk will be ready and waiting to take your details and print a beautiful personalised badge in moments.

See why our kiosks will feature at the start of every great event in 2019!

Win a Luxury Holiday in Beautiful Bali

 

Have you been working hard all year to deliver incredible events? You deserve a luxury holiday in Bali.

Simply visit the CrowdComms PCOA stand, test-drive our amazing Pronto! kiosk and you’ll enter a prize draw to win a stunning 7-night holiday in a beautiful villa near Seminyak.

This peaceful and secluded villa has everything you need to unwind and de-stress.

Whether with friends or family, the villa offers tranquility and seclusion for a relaxing stay. Luxurious features mean guests will experience their holiday in comfort and style. The private swimming pool, gazebo with daybeds and an outdoor bathtub make the villa a haven for those in need of rejuvenation. Each of the three bedrooms includes its own stunning ensuite. 

 

Friendly and attentive staff will cater to your needs. The villa’s manager will greet you on arrival and answer your questions and assist with tour or restaurant bookings.  

Amenities Include:

  • 3 King Size Beds
  • 1 Massage Room – Massage therapists to be arranged upon request 
  • Airport Transfers x 2 included – additional transfers are $60 each way 
  • Tropical Secluded Grounds
  • Fully Furnished with Stylish Modern Furniture
  • Private Swimming Pool
  • WiFi
  • Open Living
  • Gazebo

Staff:

  •   Chef to cook breakfast every day (food costs payable by guests)
  •   Chef to cook 1 nights dinner at the Villa (food costs payable by guests)
  •   Maid/House Keeper
  •   Villa Manager
  •   Pool maintenance/cleaning  
  •   Gardener

 

 

Event Self-Printing Badge Kiosks, Pronto!

Want to make the start of your next event an experience not a process?  You’re not alone.

Since launching our Pronto! event self-printing badge kiosks we’ve been overwhelmed by the demand from event organisers who are passionate about giving their event a great start.

Our beautiful Pronto! kiosks have featured at events right across the country.  Easy to use and fast to process, we’re reducing queues and delighting attendees in every state and territory.

Pronto! At The ACS

Our Pronto! Kiosks recently travelled to Melbourne to welcome attendees to The Australian Computer Society‘s Reimagination 2018: Thought Leaders’ Summit at the Melbourne International Convention Centre.

We worked with event organisers, Front Row Group, to provide The ACS with an event self-printing badge solution that would complement the summit’s passion for technological innovation and adoption.

Getting Started

Pack-up and delivery was all taken care of by our expert team. Kiosks were carefully boxed and delivered to the venue for the bump-in.

    

The Set-Up

Our on-site team calibrated and tested each Pronto! kiosk to make sure they were ready to print when attendees arrived.

Show-time

Kiosks are go!  Printing the badges for hundreds of attendees on event day, we made sure every attendee who used a Pronto! kiosk was badged in moments. Meaning guests spent less time queuing and more time engaging with the event’s incredible content.

   

Your Guide To The Perfect Event App Pop-Up

If you have a mobile device, and use apps, you will be familiar with push notifications.  These concise messages pop-up on our screens to remind or persuade us to take action.

While push notifications are a valuable marketing tool, they also serve as an important communication channel for event organisers.  Need to get urgent information to your attendees quickly? Push notifications will tell them what they need to know, when they need to know it.

But how do you ensure attendees will take notice when your pop-up hits their screens?  Here’s our guide to getting the perfect push notification strategy.

Enabling Push Notifications

Just because an app supports push-notifications doesn’t mean users will receive them.  Most apps require users to give permission for notifications to be sent to their device.

While this opt-in is fine for general apps, event apps are different because they are often used to communicate urgent updates.  It’s therefore really important attendees have the push notifications enabled within their device settings when they download the app.

To encourage opt-ins make sure attendees know why pop-ups are a key feature of their event app, i.e. they could miss out on valuable information such as travel reports. 

Staying On Point

Pop-ups must be relevant to recipients.   Notifications that don’t offer immediate value to the attendee increase the risk of future pop-ups being ignored.

Last minute updates, such as agenda changes or room switches, have obvious value.  Use that as a guide when you’re assessing the necessity of other notifications and ask yourself:

a) Do attendees really need to know this?

b) Will it add value to their event experience?

For example, a reminder that reception cocktails are about to be served will be useful to busy attendees who may have lost track of time.

Keep it Short

The perfect pop-up can be read in a glance.  While detailed information has its place, updates and reminders are best delivered in short sentences that get to the point.

Make sure your key point can be seen without having to open the notification. Many attendees may see the message on a locked screen while busy with other event activities.

If you’re sending pop-ups with links to additional content (such as video images) keep the text short but use words that will entice the receiver into opening the notification (especially if the attendee cannot open at time of receipt).

Timing is Everything

Relevant notifications will help make sure you’re not bombarding attendees with messages.  Too many notifcations will either distract them from your event or cause them to switch off.

Keep pop-ups to a minimum and use only when necessary. Schedule messages in advance (e.g. reminder for the lunch service) so you can see the notification frequency.

Aim for 1 to 2 messages every 1 to 2 hours.  This still allows for urgent updates to occur without cluttering your notification schedule.  Aim to send during event break periods and avoid unsociable hours or during high-profile sessions such as keynote speaker presentations.

 

 

NEWS: CrowdComms/GalaBid Open Hong Kong Office

We’re thrilled to announce an exciting new venture. CrowdComms and sister organisation, GalaBid, have opened a new office in Hong Kong to service the burgeoning events and fundraising market in Asia.

The move sees our two brands strengthen their position in the Asia Pacific region and reinforce a successful period, which has seen the combined operation triple its workforce.  The move extends our global presence, which includes operations in Australia, New Zealand, UK, Ireland and the US.

Peter Hair, CrowdComms/GalaBid Co-Founder and Managing Director, said, “The increasing demand and sheer scale of the opportunity in the Asian market, specifically Singapore, Hong Kong and China, fuels our decision to open our fourth CrowdComms/GalaBid office in the region. The team have been working incredibly hard and are thrilled with this exciting new step.”

Both CrowdComms and GalaBid will roll out their full range of services to the Hong Kong (and regional) events market. In conjunction with development partner, Entegy, CrowdComms will provide event apps; registration kiosks, polling and lead capture platforms.

The CrowdComms and Entegy partnership has been integral to our ability to enter the Hong Kong market. The Entegy Suite provides event organisers with forward thinking solutions for engaging and immersive events. We’re proud to deliver those services under the CrowdComms brand.

GalaBid will service the Hong Kong non-profit industry with its digital fundraising solutions developed in-house.

Contact

Event and fundraising professionals in Hong Kong looking for seamless end-to-end technology solutions that take you from pre-event marketing to post-event analysis can contact Molly Tsang at the CrowdComms/GalaBid Hong Kong office for a personalised demo.

Hong Kong contact, Molly Tsang
e: mtsang@crowdcomms.com.au

t: +852 93880509

 

 

 

 

Wow Sponsors and Exhibitors With Event Lead Capture

Attracting exhibitors and sponsors to your event means providing great ROI.  A major incentive for exhibitors to participate in your event is the opportunity to collect quality leads.

CrowdComms digitally enabled lead capture is the perfect way to gather qualified leads.  Easy to use, our intuitive platform turns any mobile device into an effective lead capture tool.

Believe your sponsors and exhibitors want to covert connections into powerful leads?  Are they keen to ditch cumbersome business card collection? Do they need to spend less time inputting data?

Here’s the low-down:

Mobile Ready & Cost Effective

Our event lead capture app sits neatly on exhibitors’ mobile device, which means no additional hardware to wrangle or purchase.  As attendees visit stands and booths a quick scan of their badge (from any smart device) is all that’s required to gather data.

Quality Qualified

We know all leads are not created equal. It’s why our platform allows companies to include qualifying questions, star ratings and notes to ensure lead information is always meaningful and consistent.

Real-Time Access

Once collated, information is immediately available to view, manage and export by any member of the exhibitor team. And if the Wi-Fi drops out, there’s no panic; the system functions without a connection and will sync when Wi-Fi is available again.

Custom Branding

Our lead capture platform will always look like a part your event. Custom design ensures brand continuity and a strong exhibitor/sponsor profile.

Powerful Data

The event lead capture also delivers powerful benefits for event organisers.  Real-time data allows exhibitors to manage attendee traffic throughout the event, e.g. if their booth needs a visitor boost they can take immediate steps (such as promote a scheduled demo or donut giveaway in the activity feed) to increase attendee traffic.

Incentive Compatible

While general attendee traffic will deliver a percentage of leads, incentives, gamification and achievements will really get the lead capture humming.

CrowdComms digital platform supports digital passports (replacing the old stamp and cardboard), games and competitions. All of which encourage participation, booth visitors and engagement for exhibitors and attendees alike.

If you’re incentivising attendees to visit every exhibitor booth or a series of key stands, make it easy for attendees with a progress bar at the top of their digital passport.

Takeaway:  our digitally enabled event lead capture is the smart way to offer exhibitors and sponsors a powerful ROI that will make your event a must-attend year after year.                   

 

New Appointment: Vanessa Bishop, Commercial Director

We’re delighted to announce the appointment of Vanessa Bishop to the role of Commercial Director (Australia, New Zealand and Asia).

As CrowdComms’ Client Relationship Manager, Vanessa has been instrumental in growing the Australia business for over five years.  Consolidating over twenty years’ tech industry experience with a passion for events, Vanessa has generated trusted relationships with key brands and organisations across the region. Her energy and creativity is always channelled into delivering the perfect event tech solution for our partners.

While Vanessa will continue to work with existing clients, this new role will see her bring a strategic vision and strong leadership to the business that will ensure CrowdComms’ success as we continue to evolve and grow.

 

Role Opportunity: Business Development Manager (Australia)

Role: Business Development Manager (Australia)

Location: Brookvale, Sydney, 2100

Salary: Competitive (plus commission)

Contact: vbishop@crowdcomms.com.au

The Opportunity

This is an opportunity for an enthusiastic and experienced business development professional to join CrowdComms Sydney as a Business Development Manager. 

Our business is growing rapidly. We need the right individual to capitalise on existing opportunities and develop new leads for the future. 

The Low Down

We’re looking for a passionate, fun and outgoing individual to grow CrowdComms’ client base. 

You will build key customer relationships through networking and cold calling, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.

You will also take responsibility for managing existing relationships and ensure clients stay satisfied and positive. 

Who We Need

To be successful in this position you will have a bachelor’s degree and a minimum 1-2 years of sales or marketing experience. 

Plus, experience managing the sales process, including client facing meetings. The ability to manage multiple projects at one time.  Amazing written and verbal communication skills and an independent and knowledge-hungry work ethos.

A sound knowledge of app technology is a bonus.

Australian citizenship or permanent residency is a must. 

What You Will Get From CrowdComms

Generous salary and benefits package. We are a family-friendly organisation that supports flexible working arrangements. 

Invaluable experience working for CrowdComms, a brand renowned in the events industry for forward thinking event tech and exemplary service.

The opportunity to be part of a young, open-minded and diverse team. Our people are excited to come to work every day and are passionate about what they do and the clients they help.

If you think you have what it takes to shape CrowdComms’ future, send us your CV along with a covering email outlining why you’re the perfect fit to: vbishop@crowdcomms.com.au

Why Registration Kiosks Will Transform Your Event

What does a traditional event start look like?  Attendees standing in long lines? Time consuming manual registration processed by lots of event staff? Trestle tables lined with badges and lanyards? Paper! Heaps of paper?

Till now, the start of most events has been a process; get people through the door and into the event without incurring (too much) time and frustration for organisers and attendees alike.

We believe first impressions count. It’s why CrowdComms Australia is thrilled to announce the arrival of its self-printing registration kiosks.

Now the start of your event can be an experience rather than a process!

Let’s Take a Look

CrowdComms registration kiosks are fully customisable and beautifully designed.  Whether you’re running a small networking function, an international conference or exhibition, our self-printing registration kiosks will deliver an engaging and efficient experience to your attendees. Plus you’ll get that all important ‘wow factor’ that will set your event apart.

Digitally enabled, our kiosks allow your guests to check-in and self-print their event badges in moments. You can manage pre-event and onsite registrations.  Attendees who turn up on the day can register for the event and print their badge via the kiosk.

A fast check-in means less time spent waiting in lines. Plus, you can have as many or as few kiosks as you need (our experienced team can help you work out exactly how many kiosks will be right for your event). No more over-stretched registration staff trying to service eager attendees who are keen to get started.

How Do They Work?

Ready and waiting from the moment your guests arrive, CrowdComms registration kiosks are configured via a single digital platform.

Spot a typo? Need to change an item detail? No problem. Updates can be made in real-time via the digital platform.  Plus, if attendees lose their badge during the event they can return to the kiosk where our team will help them re-print their badge in seconds.

In addition to the intuitive administration, the kiosks allow you to monitor foot traffic and attendee flow as it happens.

Valuable Returns

A clever and engaging start to your event is sure to boost positive word-of-mouth and generate some serious feel-goods in your attendees.

The kiosk’s customisable design also gives sponsors a new and prominent space to showcase their brand. With plenty of branding options available, sponsors will be delighted by the opportunity to connect with each and every attendee right from the very start of the event.

Wait…there’s more!

While the kiosks deliver a whopping ‘wow factor’ as a standalone feature, they are even more powerful when used in conjunction with our event app.    The data collected by the app is seamlessly transferred to the event app which means sponsors can scan badges for lead capture.

Attendees can also scan their badges as they enter event sessions, which allows for comprehensive attendee tracking.

Want to get your next event off to an amazing start? Contact us NOW!

 

New To The Team: Nikki Gittins, Operations Manager

Our people are the heart of our business. Everything we do is thanks to the talented and passionate folk in the CrowdComms team who work tirelessly to deliver awesome event tech solutions to our amazing clients.

CrowdComms is constantly on the look out for outstanding individuals to join the team. Our talent scouts in Australia had their eye on Nikki Gittins for a while. A long-standing Project Manager at Apple, Nikki had an impressive market reputation for diligent and creative project management skills. Coupled with tech smarts, great work ethic and sound leadership, we knew Nikki would be the perfect fit for us. 

So, when Nikki was looking for a fresh challenge with a nimble, forward thinking tech organisation, we made it our mission to get her on board as our new Operations Manager.

Let’s meet her!

Hey there Nikki! Welcome to the team: 

Hey there too!  I’m Nikki Gittins, originally from the UK (southern part) but have been in Australia for over 18 years now.

What made you move to Australia?

I was very keen to see more of the world and I reached a certain point in my life where it was a good time for me to take a bit of a break. I decided to pack everything up in the UK and get my working VISA in Australia, that was 18 years ago and I never went home! 

Tell us about the highlights of your 20 years’ in tech and project management: 

Wow 20 years!  When you say it like that it sounds like a really long time but it feels like it went by like a flash. 

When I left university, I started working in the airline industry which is where I first got involved with IT and project management.

From there I went to work for Dell in Australia. It was a disruptive time because Dell started the off-shore call centres in India. I was sent to India to set up the call centres’ back office systems. I was there for nearly a year, by myself as the first person from Australia Dell to go to India and set up our business there. 

After this adventure, I came back to Sydney and needed a change of environment and went to Apple. I started off in their professional services team and set up their project management office. Apple is such a dynamic company and you know that whatever you’re learning now is going to be different within 6 months. I was there for eleven years. I spent a lot of time overseas, including time in Singapore, China and the US.

It was great being part of a global team and I made lots of connections in the US, but after a over decade at Apple I was hungry for a different experience in a smaller organisation.

We’re so glad you chose CrowdComms! What’s your impression so far?

It’s dynamic and growing very quickly! 

I’ve joined at a point when the business is expanding fast and the systems need to evolve at the same rate.  It’s a case of understanding what the needs are and then building appropriate processes, resources and systems. 

It’s fun, it’s young and it’s a good team to be a part of. It’s great to be able to make a difference within the team and optimising processes.

With all the secrecy around Apple, a lot of people weren’t privy to new product details and therefore a lot of things were out of your control. You couldn’t influence these things and just had to accept it, whereas at CrowdComms there is an opportunity to influence everything, work hard and contribute to exciting new services and solutions.

What specific skills will we see you implement at CrowdComms? 

There is methodology that I’ve used in previous roles that I will implement, for instance analysing process, managing priorities and resource allocation. 

At Apple I learnt to map everything out, so getting clarity how everything works from A to Z.  This really helps to address and quickly highlight where things could be breaking down, needs help or where the priorities are.  It’s also good to draw on that and to visually show people how the business is operating i.e. if we make this change here, then this will be the result.

What goals will you be kicking at CrowdComms?

I want to help the business continue to grow by ensuring our production team stays effective, efficient and responsive. 

This will make sure clients return to us event after event, which is a great story for our sales team to tell when they’re talking to prospective clients.

What are things do you like to do besides work? What makes you happy and gives you positive energy?

I have a 5-year-old daughter, so doing personal stuff is a bit more limited. In my spare time, I do like to go to the gym. I like to go bush walking, hang out with friends, dinners, go camping, drink wine. I want to learn to swim properly this year, to be able to do proper breathing and the crawl. I want to do the Manly to Freshie swim. That’s my goal for the summer. 

Finally, tell us something about you we don’t know!

My current home hobby is making Kombucha and while I was doing this it made me interested in chemical processes and brewing things. Beer might be one of my new projects soon!

CrowdComms Event App Featured At The ASEAN Summit

In March 2018, Australia hosted its first Summit with the Association of Southeast Asian Nations (ASEAN).  The Special Summit included Leaders of  the Member States and the Secretary-General of ASEAN.  The importance of the event and its significance in terms of future relationships was recognised by the Australian Government,

“The Special Summit will mark a new era in our partnership. It will build on our deep legacy of economic cooperation, political dialogue, and the natural interweaving of our people to establish a contemporary, outward-looking partnership for the rapidly changing world we live in.”

CrowdComms was thrilled to help the Summit Taskforce stage the Leaders’ Summit (the centrepiece of the Special Summit) and the Business Summit.  The latter being  a series of key business focused events that formed part of the lead-in to the Leader’s Summit.

The Summit Taskforce comprised of government special advisors charged with organising the event.

One Portal, Multiple Events

The Special Summit needed separate event apps that would support each indiviudal forum but sit within a single branded portal.

With attendee connections and information exchange a high priority, the event app had to support networking, activity feeds and interactive session details.

The Events 

The Business Summit complemented the initiative’s objectives by providing specific forums to foster trade opportunites, knowledge exchange and regional prosperity.

The CEO Forum and SME Conference gave focus to economic integration, supply chain and export opportunites amongst other important issues.

The Leaders’ Summit was the focal event. This was where ASEAN leaders came together to discuss challenges and opportunities relating to economic prosperity, security and people.

Specific Challenges

Security and Confidentiality

Given the nature of the event, adherence to the Taskforce’s confidentiality agreement was paramount. Each CrowdComms team member working on the project signed the necessary documentation.

Within the office we isolated the event project team in designated spaces so event discussion could take place freely and without risking innappropriate disclosure.                                               

Onsite Support 

As a major first time event the Taskforce had to make sure every event element was properly established and executed.  The Taskforce therefore required onsite technical support for the duration of the event app build. 

CrowdComms provided onsite technical expertise courtesy of our experienced production specialist, Alex Heath.

Over a period of 3 weeks, Alex spent time with the Taskforce in Canberra to make sure the event app functionality and user exerience was perfect and ready to launch at the first event.

Responsive Build

A week before the Business Summit launch, the Taskforce made a decision to include an appointment booking feature within the event app. This would mean attendees could book specific times with exhibitors to ensure a smooth and steady visitor flow.

CrowdComms built the required feature within the timeframe, making sure it was fully tested prior to launch.

Successful Outcome

The pre-event work and collabration ensured that the portal and its event apps supported the specific requirments of every event.

CrowdComms facilitated the meeting and scheduling of the SME Conference, which included 400 meetings scheduled with 14 different governing bodies.

The CEO Forum app connected influential CEOs from Australia and ASEAN and supported discussions around business opportunities and best practices regarding ASEAN market engagement.

For the Leaders’ Summit we ensured the event app would provide detailed information about the day’s agenda.  Attendees could access information regarding security and the biographies of the Leaders of Member States.  Additional useful information was stored and made available to support staff who would manage each Leader’s personal itinerary.

Key Promotion 

Australia’s Prime Minister, the Hon. Malcolm Turnbull MP, included the event app as part of his welcome speech.  The introduction provide to be a powerful useage prompt and ensured nearly 1,000 people accessed the app.

What They Said 

“On behalf of the ASEAN-Australia Special Summit Taskforce I would like to extend my sincere gratitude to CrowdComms. CrowdComms played a pivotal role to providing a positive experience to our invited guests.

In particular I would like to recognise the excellent work that Alex Heath and Vanessa Bishop undertook in supporting the Taskforce and our events, as well as their support staff. The team showed the highest levels of professionalism and were wonderful to work with throughout the engagement period. The Prime Minister commented quite favourably on the event app which reflects on the diligence and extensive experience of your team.” Louise Perez, Head of Operations – ASEAN Taskforce

Position Vacancy: Production Support Specialist

We’re looking for a motivated tech enthusiastic who will help our clients produce amazing events.  Are you the Production Support Specialist we’re looking for?

A Bit About Us:

CrowdComms is changing the way attendees experience events. We deliver everything an attendee needs to know straight to their smartphone or tablet.

Clients such as eBay, CBA and Domino’s Pizza, plus some of the biggest conferences and associations, use CrowdComms to enhance the attendee experience at their events.

Thousands of event planners and millions of attendees use our event apps across the globe. We get a kick out of offering market-leading support and making our clients and app users smile.

The Opportunity:

This is an opportunity for an enthusiastic and experienced production specialist to join CrowdComms as an Production Support Specialist.

We need a passionate, fun and outgoing individual to be part of a dynamic team. You’ll educate others about technology, build relationships and continue to grow CrowdComms’ international client base.

Join CrowdComms and help change the way the world meets and learns at live events.

The Low Down:

As a part of the the CrowdComms’ Sydney Production Team you’ll work with the Sales team, Developers and Designers to manage and create end-to-end event app solutions.

You’ll connect with our amazing clients and support them throughout their event lifecycle. You’ll proactively manage the development, the delivery of the app solution and even have the opportunity to attend the event and see your work in action onsite and make sure they are a success.

Specific activities will include:

  • Capture client requirements and establish a production project plan
  • Liaise with key stakeholders and manage the project deliverables
  • Maintain clear lines of communication with the client with regards to the app build process
  • Conduct application training with clients – online or face-to-face
  • Manage a portfolio of projects of varying size and complexity
  • Ensure every app goes through the company Quality Control (QC) process
  • Attending events as and when required; typically to provide an app concierge service as well as working with the event AV team to facilitate elements such as Live Polling and Q&A
  • Managing all client data in accordance with GDPR legislation

A Bit About You:

Think you’ve got what it takes? Here are some of the awesome qualities and skill-sets you’ll demonstrate:

  • Project management experience, preferably in a production environment
  • Meticulous attention to detail
  • Experience supporting the sales process, including client facing meetings
  • Ability to manage multiple projects at one time
  • Amazing written and verbal communication skills
  • Independent and knowledge-hungry work ethos
  • Love of app technology
  • Working knowledge of Excel and Photoshop
  • Creative thinking, particularly regarding support process improvement
  • Flexible approach to travel (office and external events)
  • Previous client support experience including an empathetic and caring approach to problem solving and helping others

What you will get from CrowdComms:

  • Invaluable experience working for CrowdComms, a brand renowned in the events industry for forward thinking event tech and exemplary service.
  • The opportunity to be part of a young, open-minded and diverse team. Our people are excited to come to work every day and are passionate about what they do and the clients they help.
  • Working in an environment where you will be encouraged to learn everyday in order to enhance your skillset and expertise, and grow as a professional in your field.

Want to make this opportunity all yours? Dazzle us with your resume and covering email here.

Two Partners, One Solution, Amazing Attendee Engagement

We recently announced a market changing new partnership with Brisbane based event tech organisation, Entegy. CrowdComms and Entegy work together to deliver seamless event technology solutions to forward thinking clients.

We’re thrilled with what we’ve achieved together so far.

Read about our work with Australia Post and how we helped them deliver amazing attendee engagement results for their eCommerce Delivery Conference.

The Event

Australia Post held their eCommerce Delivery Conference over two days in February 2018.

The 200 event attendees stayed at the Crowne Plaza Hotel and conference venue in the heart of the New South Wales wine country, the Hunter Valley.

Event Objectives

The eCommerce Delivery Conference included a packed agenda full of sessions, workshops and networking functions.

Senior representatives from Australia Post gathered to share insights and strategies, undergo training and meet with partner organisations.

With a Conference theme of ‘Collaborating4Success’, event organiser Nik Talevski explains that,

“meeting the partners and key collaborators is important to understand how collaboration helps the organisation meet outcomes.”

To facilitate the theme, and encourage active engagment, the Conference featured prizes, networking and engagement games.

Event Tech Solution

CrowdComms worked with Entegy and Australia Post to develop an event tech solution that would deliver an immersive experience for attendees and great engagement stats for Australia Post.

The solution included an event app with live newsfeed, session polls and feedback, badge scanning with achievements and leaderboard. The Entegy Labs team assisted with custom achievements and personalised schedule to create a unique experience.

Outcome

As a result of over 4000 scans between 200 attendees, each event attendee connected with, on average, 20 others.

“The scanning technology received incredible praise. People took the scanning very seriously,” said Nik.

According to post-event data the event app had a fantastic adoption rate of 95%, however, this wasn’t the whole story.

“Some people didn’t attend. I genuinely believe 100% of people attending logged in and used the app,” said Nik.

The gamification element saw 492,993 points awarded! The fun even continued after the event, as Nik explains. “People were still playing the games and chasing the achievements even after the conference was over!”

Nik says the app improved attendee engagement, “without a doubt!” He also commended the design, “it was fantastic, our design team loved using the app.”

Of course behind all great technology should be a great team!  Nik was equally as happy with the CrowdComms and Entegy service and solution, “the team was very helpful and responsive.”

About the Entegy Suite

The Entegy Suite is a powerful event communication and engagement platform.

Flexible mobile and web apps, attendee engagement, gamification and networking tools, live audience polling, Q&A, chat room style discussion, multi-use attendance tracking, lead generation, promotional campaign management and self-serve badge printing kiosk software. All with an easy-to-use management system called The Core.

The Entegy Suite’s modular elements provide organisers with everything needed to empower staff, inspire attendees and reward stakeholders from a single system.