Event Goals
- Ensure a secure event environment by requiring all attendee badges to feature a photo, seamlessly integrating photo collection into the registration process.
- Simplify event management for the organising team, while addressing unique security needs.
- Increase attendance rates and improve overall participant experience.
- Provide exhibitors with effective tools for engagement, such as lead scanning.
- Offer a seamless and straightforward platform for badge customisation and on-site operations.
Challenges
- Managing photo collection from attendees who did not upload a headshot prior to the event, without causing delays or compromising the security protocol.
- Managing seamless communication with a large number of attendees across the entire event.
- Ensuring the event platform was user-friendly and accessible for all participants.
- Coordinating real-time technical support to handle unexpected issues during the event.
Solution
Event Badge Customisation Software: Using CrowdComms’ user-friendly CMS and customisable badging software to allow pre-event photo uploads, the organiser could create their own badge designs with ease. By providing access upfront, they were able to experiment and finalise badges efficiently.
Streamlining Headshot Integration: CrowdComms provided an on-site camera setup, which while efficient, can be further enhanced with iPad-based solutions for live uploads. Our onsite team efficiently captured and printed live headshots for last-minute attendees, ensuring a smooth, secure, and consistent badging process.
Exhibition Support: The lead scanning app worked exceptionally well for most exhibitors, with CrowdComms’ team troubleshooting any issues quickly on-site.
Dedicated Customer Service: From onboarding calls to real-time assistance during the event, the CrowdComms team ensured all stakeholders had their needs met. Personalised support, particularly from Ben and Rich, stood out.