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Win! A Luxury Holiday in Bali at the PCOA

We’re on countdown to the 11thannual Professional Conference Organisers Association (PCOA) taking place in Melbourne on December 9/10/11.

This year’s theme is ‘Embracing Change’.  The rapidly evolving events industry constantly offers planners and organisers new technology, features and services to shape their events.

The PCOA Conference will help event professionals understand the ideas and innovations that will benefit their events in 2019 and beyond.

Making Change Easy

CrowdComms will be at the conference showing event organisers how they can revolutionise the start of their events.

Come along to STAND 14 and see our new Pronto! self-printing badge kiosks in action.  Fully streamlined with our award-winning event app, Pronto! kiosks make event registration an experience not a process.

Our interactive standalone kiosk will be ready and waiting to take your details and print a beautiful personalised badge in moments.

See why our kiosks will feature at the start of every great event in 2019!

Win a Luxury Holiday in Beautiful Bali

 

Have you been working hard all year to deliver incredible events? You deserve a luxury holiday in Bali.

Simply visit the CrowdComms PCOA stand, test-drive our amazing Pronto! kiosk and you’ll enter a prize draw to win a stunning 7-night holiday in a beautiful villa near Seminyak.

This peaceful and secluded villa has everything you need to unwind and de-stress.

Whether with friends or family, the villa offers tranquility and seclusion for a relaxing stay. Luxurious features mean guests will experience their holiday in comfort and style. The private swimming pool, gazebo with daybeds and an outdoor bathtub make the villa a haven for those in need of rejuvenation. Each of the three bedrooms includes its own stunning ensuite. 

 

Friendly and attentive staff will cater to your needs. The villa’s manager will greet you on arrival and answer your questions and assist with tour or restaurant bookings.  

Amenities Include:

  • 3 King Size Beds
  • 1 Massage Room – Massage therapists to be arranged upon request 
  • Airport Transfers x 2 included – additional transfers are $60 each way 
  • Tropical Secluded Grounds
  • Fully Furnished with Stylish Modern Furniture
  • Private Swimming Pool
  • WiFi
  • Open Living
  • Gazebo

Staff:

  •   Chef to cook breakfast every day (food costs payable by guests)
  •   Chef to cook 1 nights dinner at the Villa (food costs payable by guests)
  •   Maid/House Keeper
  •   Villa Manager
  •   Pool maintenance/cleaning  
  •   Gardener

 

 

Event Self-Printing Badge Kiosks, Pronto!

Want to make the start of your next event an experience not a process?  You’re not alone.

Since launching our Pronto! event self-printing badge kiosks we’ve been overwhelmed by the demand from event organisers who are passionate about giving their event a great start.

Our beautiful Pronto! kiosks have featured at events right across the country.  Easy to use and fast to process, we’re reducing queues and delighting attendees in every state and territory.

Pronto! At The ACS

Our Pronto! Kiosks recently travelled to Melbourne to welcome attendees to The Australian Computer Society‘s Reimagination 2018: Thought Leaders’ Summit at the Melbourne International Convention Centre.

We worked with event organisers, Front Row Group, to provide The ACS with an event self-printing badge solution that would complement the summit’s passion for technological innovation and adoption.

Getting Started

Pack-up and delivery was all taken care of by our expert team. Kiosks were carefully boxed and delivered to the venue for the bump-in.

    

The Set-Up

Our on-site team calibrated and tested each Pronto! kiosk to make sure they were ready to print when attendees arrived.

Show-time

Kiosks are go!  Printing the badges for hundreds of attendees on event day, we made sure every attendee who used a Pronto! kiosk was badged in moments. Meaning guests spent less time queuing and more time engaging with the event’s incredible content.

   

Your Guide To The Perfect Event App Pop-Up

If you have a mobile device, and use apps, you will be familiar with push notifications.  These concise messages pop-up on our screens to remind or persuade us to take action.

While push notifications are a valuable marketing tool, they also serve as an important communication channel for event organisers.  Need to get urgent information to your attendees quickly? Push notifications will tell them what they need to know, when they need to know it.

But how do you ensure attendees will take notice when your pop-up hits their screens?  Here’s our guide to getting the perfect push notification strategy.

Enabling Push Notifications

Just because an app supports push-notifications doesn’t mean users will receive them.  Most apps require users to give permission for notifications to be sent to their device.

While this opt-in is fine for general apps, event apps are different because they are often used to communicate urgent updates.  It’s therefore really important attendees have the push notifications enabled within their device settings when they download the app.

To encourage opt-ins make sure attendees know why pop-ups are a key feature of their event app, i.e. they could miss out on valuable information such as travel reports. 

Staying On Point

Pop-ups must be relevant to recipients.   Notifications that don’t offer immediate value to the attendee increase the risk of future pop-ups being ignored.

Last minute updates, such as agenda changes or room switches, have obvious value.  Use that as a guide when you’re assessing the necessity of other notifications and ask yourself:

a) Do attendees really need to know this?

b) Will it add value to their event experience?

For example, a reminder that reception cocktails are about to be served will be useful to busy attendees who may have lost track of time.

Keep it Short

The perfect pop-up can be read in a glance.  While detailed information has its place, updates and reminders are best delivered in short sentences that get to the point.

Make sure your key point can be seen without having to open the notification. Many attendees may see the message on a locked screen while busy with other event activities.

If you’re sending pop-ups with links to additional content (such as video images) keep the text short but use words that will entice the receiver into opening the notification (especially if the attendee cannot open at time of receipt).

Timing is Everything

Relevant notifications will help make sure you’re not bombarding attendees with messages.  Too many notifcations will either distract them from your event or cause them to switch off.

Keep pop-ups to a minimum and use only when necessary. Schedule messages in advance (e.g. reminder for the lunch service) so you can see the notification frequency.

Aim for 1 to 2 messages every 1 to 2 hours.  This still allows for urgent updates to occur without cluttering your notification schedule.  Aim to send during event break periods and avoid unsociable hours or during high-profile sessions such as keynote speaker presentations.

 

 

NEWS: CrowdComms/GalaBid Open Hong Kong Office

We’re thrilled to announce an exciting new venture. CrowdComms and sister organisation, GalaBid, have opened a new office in Hong Kong to service the burgeoning events and fundraising market in Asia.

The move sees our two brands strengthen their position in the Asia Pacific region and reinforce a successful period, which has seen the combined operation triple its workforce.  The move extends our global presence, which includes operations in Australia, New Zealand, UK, Ireland and the US.

Peter Hair, CrowdComms/GalaBid Co-Founder and Managing Director, said, “The increasing demand and sheer scale of the opportunity in the Asian market, specifically Singapore, Hong Kong and China, fuels our decision to open our fourth CrowdComms/GalaBid office in the region. The team have been working incredibly hard and are thrilled with this exciting new step.”

Both CrowdComms and GalaBid will roll out their full range of services to the Hong Kong (and regional) events market. In conjunction with development partner, Entegy, CrowdComms will provide event apps; registration kiosks, polling and lead capture platforms.

The CrowdComms and Entegy partnership has been integral to our ability to enter the Hong Kong market. The Entegy Suite provides event organisers with forward thinking solutions for engaging and immersive events. We’re proud to deliver those services under the CrowdComms brand.

GalaBid will service the Hong Kong non-profit industry with its digital fundraising solutions developed in-house.

Contact

Event and fundraising professionals in Hong Kong looking for seamless end-to-end technology solutions that take you from pre-event marketing to post-event analysis can contact Molly Tsang at the CrowdComms/GalaBid Hong Kong office for a personalised demo.

Hong Kong contact, Molly Tsang
e: mtsang@crowdcomms.com.au

t: +852 93880509

 

 

 

 

Wow Sponsors and Exhibitors With Event Lead Capture

Attracting exhibitors and sponsors to your event means providing great ROI.  A major incentive for exhibitors to participate in your event is the opportunity to collect quality leads.

CrowdComms digitally enabled lead capture is the perfect way to gather qualified leads.  Easy to use, our intuitive platform turns any mobile device into an effective lead capture tool.

Believe your sponsors and exhibitors want to covert connections into powerful leads?  Are they keen to ditch cumbersome business card collection? Do they need to spend less time inputting data?

Here’s the low-down:

Mobile Ready & Cost Effective

Our event lead capture app sits neatly on exhibitors’ mobile device, which means no additional hardware to wrangle or purchase.  As attendees visit stands and booths a quick scan of their badge (from any smart device) is all that’s required to gather data.

Quality Qualified

We know all leads are not created equal. It’s why our platform allows companies to include qualifying questions, star ratings and notes to ensure lead information is always meaningful and consistent.

Real-Time Access

Once collated, information is immediately available to view, manage and export by any member of the exhibitor team. And if the Wi-Fi drops out, there’s no panic; the system functions without a connection and will sync when Wi-Fi is available again.

Custom Branding

Our lead capture platform will always look like a part your event. Custom design ensures brand continuity and a strong exhibitor/sponsor profile.

Powerful Data

The event lead capture also delivers powerful benefits for event organisers.  Real-time data allows exhibitors to manage attendee traffic throughout the event, e.g. if their booth needs a visitor boost they can take immediate steps (such as promote a scheduled demo or donut giveaway in the activity feed) to increase attendee traffic.

Incentive Compatible

While general attendee traffic will deliver a percentage of leads, incentives, gamification and achievements will really get the lead capture humming.

CrowdComms digital platform supports digital passports (replacing the old stamp and cardboard), games and competitions. All of which encourage participation, booth visitors and engagement for exhibitors and attendees alike.

If you’re incentivising attendees to visit every exhibitor booth or a series of key stands, make it easy for attendees with a progress bar at the top of their digital passport.

Takeaway:  our digitally enabled event lead capture is the smart way to offer exhibitors and sponsors a powerful ROI that will make your event a must-attend year after year.                   

 

Discover The Power of Event App Plug-Ins

Sometimes your event calls for a little ‘extra’.

It’s why we’ve developed a series of event app plug-ins to give your app that custom feel…without the custom price tag.

Ready-to-go whenever you need them, CrowdComms plug-ins are the easy way to give your attendees the features they need for a compelling event experience.

1. Coffee

Want to give your attendees great hassle free coffee? Try our new coffee ordering plug-in.  Attendees can request coffee straight from their mobile device.

Whether they want a skimmed flat white, long black or soy latte, our clever little widget will deliver requests direct to the event’s on-site barista (who manages orders from his or her device).

Great coffee, ready in an instant, means attendees avoid the hassle of long lines and make a quick return to the event action.

2. Exhibitor Meetings

  

Need a comprehensive appointment feature? We’ve got what you need for accurate scheduling that streamlines exhibitor-to-attendee meetings.

A dedicated portal allows attendees to book appointments direct from their mobile device.  A daily appointments screen shows which exhibitor is available and when.  Attendees simply choose their time and book.

Exhibitors also get direct access to their appointment schedule that updates in real-time as attendees make their booking.

3. Digital Passport

Remember the days when attendees carried around sorry looking bits of cardboard to get visitor stamps from exhibitor stands?

We’ve made the card and stamp redundant and replaced them with smart QR codes and meaningful data.   Our passport plug-in makes participating in exhibitor incentives a breeze.

At exhibitor stands attendees tap the event app icon and scan the QR code for an instant stand ‘check-in’.  With their details registered, attendees are immediately in-play for whatever incentives, games or challenges the exhibitor and/or the event is running.

Attendees can chart their visits via a handy progress bar at the top of the screen.

Takeaway:  event app plug-ins are the easy way to custom fit your event app so it gives attendees, exhibitors and sponsors an experience they’ll remember.

Six Steps To Easy In-App Event Coffee

Need to deliver great coffee to your event attendees?

Want to avoid a coffee crush at morning, lunch or afternoon breaks?

Love a slick system that allows attendees to order their event coffee straight from their mobile device?

CrowdComms new in-app coffee ordering feature means event attendees can order their caffeine fix in moments and collect in seconds.

What you’ll need:

1 x CrowdComms event app

1 x Coffee Cart

1 x Brilliant Barista

How It Works:

1.CrowdComms add a nifty coffee order button to your branded event app

2. Attendees click on the coffee cup icon

3. Select their coffee type, milk and sugar (there’s a handy ‘notes’ box for additional requests)

4. Submit their coffee order

5. App confirms coffee is ‘in progress’

6. Attendees make their way to the coffee cart where your brilliant barista has their order ready for collection

Easy!

Read how our in-app coffee ordering feature made a difference at a recent event.

Want to know how you can make coffee ordering easy at your next event? Get in touch!

Case Study: Event Engagement With Added Caffeine

 

Have you had your coffee fix today?

The 60% of Australians aged between 30 and 70 who drink coffee every day probably have!

Given coffee’s popularity, it’s no surprise it’s a non-negotiable feature at most events.  While catering to the caffeine demands of a small internal meeting is easy, things can get tricky for large events hosting hundreds or thousands of attendees.

Do you serve filter or barista brewed? How do you avoid long lines and over stretched service?  What happens to a large crowd when they’re deprived of caffeine?!

The coffee conundrum made us dig deeper to find out more about the Customer Engagement and Loyalty Conference that took place in Australia’s coffee capital, Melbourne.

We chatted to event organiser, Elizabeth Hanlon from Global Loyalty, about how they pulled off a caffeine masterstroke to boost event engagement!

 

CC: Hi Elizabeth, can you tell us a little more about your event?

Elizabeth: It’s the Customer Engagement and Loyalty Conference.  The event has been running for six years and provides information, discussion and networking opportunities.

Attendees tend to be people in senior, decision-making roles in marketing managers, loyalty and data analytics.

CC:  So, people who are very likely to expect, or rather need, coffee at an event?

Elizabeth: Absolutely! In the past we’d serve filter coffee, but we’d find that people were nipping out to get a ‘proper’ coffee.

Given the 2018 event was being held near Melbourne where there is a strong expectation for great coffee we felt filter wouldn’t fly with our attendees.

CC: Did you bring in a barista?

Elizabeth: We certainly did. We hired two coffee carts to cater the event. One would provide a walk-up service like a normal café. The other would deliver coffee orders made via our event app.

CC: Wow! A clever idea.

Elizabeth: I thought incorporating a coffee ordering element into the event app would not only make getting hold of a coffee a lot easier but it would also encourage downloads of the event app itself.

CrowdComms came up with a clean and simple ordering feature for the event app that was exactly what we were looking for.

CC: Did it work?

Elizabeth: It did, almost everyone downloaded the app! We also made coffee ordering part of our gamification strategy.

For every coffee attendees ordered they would receive 25pts and boost their place on the leaderboard. It definitely helped with event engagement.

CC: And how about the in-app ordering, was that a success?

Elizabeth: It went down so well. It was really easy to place an order. People could specify their coffee preference and milk type. The order went straight to the barista who worked from the list of incoming requests.

Attendees could order throughout the day so we had hardly any queuing.

CC: What was the attendee feedback like?

Elizabeth: They loved it! Attendees could order as many coffees as they liked.  I had plenty of people asking me “where can I pay for coffee?” They were delighted to find out it was free!

We planned on three coffees per person and came in just under that for the event.

CC: Did you get any sponsor feedback?

Elizabeth: Mastercard sponsored the coffee cart. While they didn’t give any specific feedback they had done this before so it obviously works for them.

CC: Finally, do you think the coffee ordering gave your event a strong point of difference?

Elizabeth: Definitely. Coffee is an instrumental part of many people’s day. Making sure attendees could get their daily cup easily (and for free!) helped create a lovely, positive vibe throughout the event.

New Appointment: Vanessa Bishop, Commercial Director

We’re delighted to announce the appointment of Vanessa Bishop to the role of Commercial Director (Australia, New Zealand and Asia).

As CrowdComms’ Client Relationship Manager, Vanessa has been instrumental in growing the Australia business for over five years.  Consolidating over twenty years’ tech industry experience with a passion for events, Vanessa has generated trusted relationships with key brands and organisations across the region. Her energy and creativity is always channelled into delivering the perfect event tech solution for our partners.

While Vanessa will continue to work with existing clients, this new role will see her bring a strategic vision and strong leadership to the business that will ensure CrowdComms’ success as we continue to evolve and grow.

 

Role Opportunity: Business Development Manager (Australia)

Role: Business Development Manager (Australia)

Location: Brookvale, Sydney, 2100

Salary: Competitive (plus commission)

Contact: vbishop@crowdcomms.com.au

The Opportunity

This is an opportunity for an enthusiastic and experienced business development professional to join CrowdComms Sydney as a Business Development Manager. 

Our business is growing rapidly. We need the right individual to capitalise on existing opportunities and develop new leads for the future. 

The Low Down

We’re looking for a passionate, fun and outgoing individual to grow CrowdComms’ client base. 

You will build key customer relationships through networking and cold calling, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.

You will also take responsibility for managing existing relationships and ensure clients stay satisfied and positive. 

Who We Need

To be successful in this position you will have a bachelor’s degree and a minimum 1-2 years of sales or marketing experience. 

Plus, experience managing the sales process, including client facing meetings. The ability to manage multiple projects at one time.  Amazing written and verbal communication skills and an independent and knowledge-hungry work ethos.

A sound knowledge of app technology is a bonus.

Australian citizenship or permanent residency is a must. 

What You Will Get From CrowdComms

Generous salary and benefits package. We are a family-friendly organisation that supports flexible working arrangements. 

Invaluable experience working for CrowdComms, a brand renowned in the events industry for forward thinking event tech and exemplary service.

The opportunity to be part of a young, open-minded and diverse team. Our people are excited to come to work every day and are passionate about what they do and the clients they help.

If you think you have what it takes to shape CrowdComms’ future, send us your CV along with a covering email outlining why you’re the perfect fit to: vbishop@crowdcomms.com.au

Why Registration Kiosks Will Transform Your Event

What does a traditional event start look like?  Attendees standing in long lines? Time consuming manual registration processed by lots of event staff? Trestle tables lined with badges and lanyards? Paper! Heaps of paper?

Till now, the start of most events has been a process; get people through the door and into the event without incurring (too much) time and frustration for organisers and attendees alike.

We believe first impressions count. It’s why CrowdComms Australia is thrilled to announce the arrival of its self-printing registration kiosks.

Now the start of your event can be an experience rather than a process!

Let’s Take a Look

CrowdComms registration kiosks are fully customisable and beautifully designed.  Whether you’re running a small networking function, an international conference or exhibition, our self-printing registration kiosks will deliver an engaging and efficient experience to your attendees. Plus you’ll get that all important ‘wow factor’ that will set your event apart.

Digitally enabled, our kiosks allow your guests to check-in and self-print their event badges in moments. You can manage pre-event and onsite registrations.  Attendees who turn up on the day can register for the event and print their badge via the kiosk.

A fast check-in means less time spent waiting in lines. Plus, you can have as many or as few kiosks as you need (our experienced team can help you work out exactly how many kiosks will be right for your event). No more over-stretched registration staff trying to service eager attendees who are keen to get started.

How Do They Work?

Ready and waiting from the moment your guests arrive, CrowdComms registration kiosks are configured via a single digital platform.

Spot a typo? Need to change an item detail? No problem. Updates can be made in real-time via the digital platform.  Plus, if attendees lose their badge during the event they can return to the kiosk where our team will help them re-print their badge in seconds.

In addition to the intuitive administration, the kiosks allow you to monitor foot traffic and attendee flow as it happens.

Valuable Returns

A clever and engaging start to your event is sure to boost positive word-of-mouth and generate some serious feel-goods in your attendees.

The kiosk’s customisable design also gives sponsors a new and prominent space to showcase their brand. With plenty of branding options available, sponsors will be delighted by the opportunity to connect with each and every attendee right from the very start of the event.

Wait…there’s more!

While the kiosks deliver a whopping ‘wow factor’ as a standalone feature, they are even more powerful when used in conjunction with our event app.    The data collected by the app is seamlessly transferred to the event app which means sponsors can scan badges for lead capture.

Attendees can also scan their badges as they enter event sessions, which allows for comprehensive attendee tracking.

Want to get your next event off to an amazing start? Contact us NOW!

 

Case-Study: How Interactive Mapping Makes Event Navigation Easy

The Event

Farm World 2018.  Attracting over 55,000 visitors and more than 800 exhibitors, this four day event is a must-attend for anyone interested in growing, raising and harvesting.

The event is renowned for its forward thinking focus. Attendees can see the latest in equipment and technology, learn about sustainable gardening and connect with experts.

Where In The World

Lardner Park, Victoria, Australia.

Hosting over 120 events per year, Lardner Park supports a diverse range of celebrations and conferences. Whether they are holding weddings or music festivals, business functions or exhibitions, Lardner Park has a commitment to making a positive ethical and environmental impact.

Event Challenges

Event organisers needed an event app that would help visitors navigate the large event site quickly and easily.  With a huge range of diverse attractions and information stands, visitors needed an information source that would be simple and clear to use.

Event Tech Solution

Our biggest challenge was working with the sizeable event details.  With so much information to include we had to make sure everything was easy to locate, both within the app and the event itself.

Searchable Format

Breaking the event down into distinct categories (e.g. equestrian expo and exhibitors) we then organised the relevant detail so it was clear and ‘searchable’.

Each exhibitor app entry included map location details, plus a handy bookmark feature that would allow attendees to flag which exhibitors they would like to visit during the event.

Interactive Mapping

The Farmworld app was one of the first to use our wayfinder interactive mapping. The extent of the site meant getting around could be a challenge.  To help visitors get from A-to-B, we built an interactive map that would show app users the route they needed to take.

Takeaways: 

1.For large and complex events, breaking event information down into definable categories makes a big difference to attendees’ event experience.  For example, if you have a car exhibition, showing detail by vehicle make and model will enable attendees to see exactly what they want.

2. Always plan your event app with the user experience in mind. What challenges does your event present to attendees (e.g. location size, agenda complexity)? How can your event app help manage those challenges? Interactive mapping, agendas and real-time updates are all features that can turn the complex into the straightforward.

3. Allow plenty of time to collate your data for the app. Large events in particular will need a reasonable lead time to get the information together so the app can be launched ahead of the event kick-off.

What They Said

“Very happy with CrowdComms service and support.”

Josh Last, Lardner Park